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Business Analyst - CRM & MarTech - Business Development & Marketing
JTC Group
United Kingdom
Hybrid
GBP 60,000 - 80,000
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Job summary
An established industry player is on the lookout for a motivated Business Analyst to enhance their CRM and MarTech capabilities. This exciting role involves collaborating with stakeholders to optimize Salesforce, ensuring it meets the dynamic needs of the business. You will translate business requirements into actionable tasks, perform data analysis for integrity, and provide training to maximize user adoption. Join a forward-thinking team where your analytical skills and passion for technology will drive impactful changes and innovations. If you're eager to learn and thrive in a hybrid work environment, this opportunity is perfect for you!
Qualifications
- Bachelor's degree in Computer Science or related field is essential.
- Strong analytical, problem-solving, and communication skills are required.
Responsibilities
- Gather and analyze requirements for Salesforce enhancements.
- Implement and configure Salesforce solutions to meet business needs.
- Provide training and support to end-users for Salesforce adoption.
Skills
Analytical Skills
Problem-Solving Skills
Communication Skills
Technical Skills
Organizational Skills
Education
Bachelor's degree in Computer Science
Bachelor's degree in Information Technology
Tools
Salesforce
CRM systems
Job description
EMPLOYMENT TYPE: Permanent
DEPARTMENT: Business Development & Marketing
DIVISION: Group
WORKPLACE STRUCTURE: Hybrid
ROLE OVERVIEW
PURPOSE OF JOB
We are seeking a motivated and detail-oriented Business Analyst to join our team. In this role, you will be responsible for implementing and optimizing Salesforce to meet the evolving needs of our business. While prior Salesforce experience is not required, you will be expected to quickly learn and master this tool. Your ability to understand business requirements, coupled with your technical skills, will enable you to drive impactful changes and improvements.
MAIN RESPONSIBILITIES AND DUTIES
- Collaborate with various business stakeholders to gather and analyze requirements for Salesforce enhancements and changes.
- Translate business needs into detailed specifications and actionable tasks.
- Implement and configure Salesforce solutions to meet business needs.
- Perform data analysis, validation, and mapping within Salesforce to ensure data integrity and accuracy.
- Partner with IT and other departments to ensure seamless integration of Salesforce with other business systems.
- Conduct testing and troubleshooting to ensure solutions are effective and user-friendly.
- Provide training and support to end-users to maximize the adoption of Salesforce.
- Continuously research and implement new Salesforce features and capabilities to enhance business processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Passion for technology and innovation, with a proactive approach to learning and implementing new tools.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
- Detail-oriented with strong organizational skills.
- Ability to work independently as well as in a team environment.
- Familiarity with CRM systems or other business analysis tools.
- Basic understanding of Salesforce (training will be provided).
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