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Customer Support Representative

Switch2 Energy Limited

Baildon

On-site

GBP 25,000 - 35,000

4 days ago

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An established industry player is seeking a passionate Customer Support Representative to join their dynamic team. In this full-time role, you will engage with customers through various channels, ensuring exceptional service and satisfaction. Your expertise in communication and problem-solving will be crucial as you manage inquiries and promote self-service options. This is a fantastic opportunity to contribute to a company committed to delivering sustainable energy solutions while enhancing customer experiences. If you're ready to take your career to the next level, apply now and be part of a team making a difference!

Minimum of 2 years experience in customer service required.
Strong problem-solving skills and target-driven mindset.

Handle and respond to customer inquiries through various channels.
Promote self-serve features to enhance customer satisfaction.

Excellent communication skills

Customer service experience

Problem-solving skills

Ability to work independently

Proficiency in Microsoft Office

Navigating social media platforms

Microsoft Office

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day is different? Are you ready to take your career to the next level? We are currently looking for a Customer Support Representative to join our busy team in Shipley, West Yorkshire!

As a Customer Support Representative, you will be an essential member of our Operations Team, responsible for handling and responding to all customer inquiries through various channels including phone, email, webchat, and social media. You will take ownership of queries from start to finish, ensuring a first-class service experience while promoting self-serve features to enhance customer satisfaction. Your ability to manage expectations and exceed KPIs will be critical in maintaining our commitment to exceptional customer care.

Hours of Work:

Full-time position with flexibility required.

Customer Support Representative Requirements:

Excellent communication skills, with the ability to engage customers, clients, and engineers professionally.
Proven experience in customer service, with a minimum of 2 years required.
Ability to work independently and take initiative in a fast-paced environment.
Strong problem-solving skills and a target-driven mindset.
Proficiency in Microsoft Office and navigating social media platforms.

Meet the Organisation: Who We Are and What We Do

Switch2 Energy is the UK's most experienced and capable provider of end-to-end solutions for heat networks. Our mission is to develop smart and sustainable heat network solutions that contribute to the government's net zero carbon targets. We are dedicated to optimising energy efficiency and helping communities thrive by delivering reliable energy solutions.

If you think you are suitable for this Customer Support Representative role, please apply now! This is your chance to be part of an impactful team working towards a sustainable future while enhancing customer experiences.

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