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Customer Service Administrator
Travail Employment Group
Horsham
On-site
GBP 40,000 - 60,000
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Job summary
An established family business is looking for a motivated Customer Service Administrator to join their team. In this pivotal role, you will ensure exceptional customer service, manage order processing, and support sales efforts. Your attention to detail and strong communication skills will be key as you handle customer queries and maintain the CRM database. This role offers a chance to contribute to a well-respected company with a rich history in the art supplies sector. If you thrive in a dynamic environment and are passionate about customer satisfaction, this opportunity is perfect for you.
Benefits
Company Pension
Free Parking
Gym Membership
On-site Parking
Qualifications
- Experience in a customer-facing administrative role is essential.
- Proficiency in Microsoft Office and CRM platforms is required.
Responsibilities
- Process customer orders accurately and handle queries professionally.
- Maintain and update the CRM database and resolve complaints.
Skills
Customer Service
Communication Skills
Attention to Detail
Order Processing
Education
Experience in Customer-Facing Role
Tools
Microsoft Office (Excel, Outlook, Word)
CRM Software
Business Software
Job description
Customer Service Administrator
£27,000 - £28,000 per annum, Partridge Green, Monday to Friday 9:00 - 17:00, Permanent, Company pension, Free parking, Gym membership
The Role
We are seeking a motivated and organised Customer Service Administrator to join our Client's established team. As part of an independent manufacturer and supplier of art and design materials, you will play a key role in delivering excellent customer service, efficiently processing orders, and supporting the sales and complaints departments.
Key responsibilities include:
- Processing customer orders accurately in line with company policies.
- Handling customer queries via phone, email, and in-person professionally.
- Sending sales order acknowledgements following order entry.
- Maintaining and updating the CRM database.
- Addressing and resolving customer complaints in a timely and professional manner.
- Gathering and utilising customer feedback to identify potential sales, marketing, and product development opportunities.
Requirements
The ideal candidate will have experience in a customer-facing administrative role, with strong communication skills and a keen eye for detail. Proficiency in Microsoft Office (Excel, Outlook, Word) is essential. Familiarity with accounts and business software, as well as experience working with CRM platforms, would be highly desirable. A background in the art supplies sector would be beneficial but not essential.
This role could suit someone who has worked as a Sales Administrator, Customer Service Advisor, or Office Coordinator.
Company Information
This well-established family business has been a trusted manufacturer and supplier of art and design materials for over 50 years. With a strong reputation for quality and innovation, the company serves education and retail sectors across the UK and internationally.
Package
Salary: £27,000 - £28,000 per annum
Monday to Friday, 9:00 - 17:00
Company pension
Free parking
Gym membership
On-site parking
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