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Customer Service Administrator - (Overnight Weekends)
HealthHero
Bracknell
On-site
GBP 40,000 - 60,000
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Job summary
An established industry player is seeking an Overnight Customer Service Operator to join their dynamic team. This role is perfect for individuals who are passionate about helping others and have a strong background in administration and customer service. You will be the first point of contact for clients, managing calls and appointments, while also handling essential administrative tasks. With ongoing training and opportunities for career progression, this position offers a chance to grow within a supportive environment. If you thrive in a fast-paced setting and are eager to make a difference, this role is an excellent fit for you.
Benefits
Ongoing Training and Support
Career Progression Opportunities
Company Pension Scheme
Access to Healthcare Services
20 Days Holiday + 8 Days Bank Holiday
Qualifications
- Experience in administration and customer-focused roles.
- Ability to handle calls sensitively and effectively.
Responsibilities
- First point of contact for incoming calls and appointment bookings.
- Involved in processing prescriptions and health documentation.
Skills
Customer Service Skills
Attention to Detail
Emotional Intelligence
Sensitivity and Understanding
Computer Skills
Education
Basic DBS Check
Satisfactory References
Tools
Microsoft Office
Job description
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£15.60 per hour inclusive of incentives
Office-based, Bracknell, Berkshire.
Do you have experience in administration and customer focused roles? Are you passionate about helping others?
HealthHero is Europe's largest online provider of GP and counselling services. (To learn more about us, check out our company website here)
We are recruiting for an Overnight Customer Service Operator for our growing 24/7 GP service working 11pm till 7am Friday, Saturday and Sunday nights.
About The Role
- You will be the first point of contact for incoming calls, booking appointments, communicating with GP's and other healthcare professionals, and dealing with calls from clients and patients
- You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation
- This position is dependent on a clear basic DBS check and two satisfactory references
- Excellent customer service skills and attention to detail
- Good levels of emotional intelligence
- Ability to show sensitivity and understanding over the telephone
- Experience using computers and Microsoft packages
- Eager to work as part of a high performing, dynamic team
- Desirable- Experience with call handling/contact centre work
- You will receive ongoing training and support
- Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday +8 days bank holiday (Pro rata)
Diversity and inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.
We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.
- Entry level
- Full-time
- Customer Service
- Industries
- IT Services and IT Consulting
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