Case Manager

NineLine Veteran Services; Scotland; On-site; GBP 60,000 - 80,000

Job description

NineLine Veteran Services Case Manager in Fife, Washington

NineLine Veteran Services is seeking a Case Manager for the QRF Program. This is a Full-Time or Part-Time travel position covering a multi-county region, and travel will be required.

Our Case Managers are responsible for the coordination of suicide prevention and supportive services for eligible Veterans and their families. Case managers report to the Outreach Manager and Program Director. The Case Manager provides services through assessment, ongoing support, planning, and program implementation according to individual client needs.

ESSENTIAL JOB FUNCTIONS:

1. Provide comprehensive case management to Veteran households.
2. Assessment of suicide prevention services needed.
3. Develop and monitor service plans.
4. Establish linkages with appropriate agencies and service providers in the area to help participants obtain needed suicide prevention services.
5. Provide referrals to participants and related activities.
6. Maintain accurate records of all case management activities.
7. Inform supervision of crises and emergencies as they arise.
8. Complete all case notes in a professional, timely manner.
9. Provide case management to Veterans and family members from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds.
10. Assist in designation of resources and services according to client need.
11. Partner and collaborate with Peer Support Specialists, Nineline staff, Veteran program staff (VA, SSVF, GPD, HVRP) and other departments as appropriate.
12. Establish and maintain relationships with external resources and referral organizations.
13. Provide consultation/education to Veterans and families on community resources and VA benefits.
14. Maintain awareness of suicide prevention treatment options.
15. Participate in required program meetings/conferences/trainings.
16. Develop and maintain professional standards of service, coordination of suicide prevention services with other programs, representing the program in contacts with the community and having substantial accountability for program effectiveness and evaluation.
17. Use clear and accurate communication skills (both verbal and written) to facilitate communication with the client.
18. Conduct evaluations at time of intake and program exit utilizing designated assessment tools, including screenings and questionnaires.
19. Establish and maintain community resources.
20. Perform other duties and responsibilities that may be agreed upon with the supervisor as needed for the benefit of the Veteran, family, and quality of services provided.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change according to client needs and in consultation with Program Management.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Client-centered people skills: listener, non-judgmental, advocate, rapid rapport building and trust.
2. Knowledgeable resource navigator: organized and aware of available resources.
3. Effective communicator: able to analyze situations/inform rapidly; clear and thorough written and verbal communication with participants, their families, and internal/external staff.
4. Proactive: follows through and follows up.
5. Self-awareness and appropriate boundary setting: know when to consult/debrief, follow policies, and maintain self-care needs.
6. Familiarity and willingness to learn about mental illness, trauma, substance abuse, physical disability, and other common barriers for the served population, and an ability to work with these individuals.
7. Knowledge of the fundamentals of grants and contracts.
8. Ability to work flexible hours and travel as required.
9. Knowledge of advocacy, community service, and referral.
10. Excellent organizational skills and attention to detail; Strong analytical and problem-solving skills.