Care Coordinator / Administrator

NHS; Driffield; On-site; GBP 20,000 - 30,000

Job description

If you would like to be part of an established Admin Team in an innovative GP Practice we would like to hear from you.

Our Care Coordinators work alongside our admin team to alleviate pressure from clinicians and ensure patients are navigated to the right care at the right time in the right place. This includes being a main point of contact for our palliative patients, care homes, and other complex situations.

In addition, you will be part of a team that supports patient care, which will include monitoring the QOF, the practice's vaccination clinics, and other services to ensure these are efficient.

This will involve communication directly with patients and with other staff members to ensure there is capacity in the system to facilitate patient care.

Main duties of the job

A PCN Care Coordinator can provide capacity and expertise to support patients in preparing for clinical conversations they have with primary care professionals to free up time for the clinician, highlight any issues or blocks to continuing health at an early stage, and act as a link between the patient, the clinician, and any outside or partner agency.

The role also supports the booking of appointments, setting up of group consultations, administration of clinics, and the management of population health initiatives. Call and recall of patients for long-term condition reviews and other clinically specific recalls of patients needing treatment and reviews to manage their conditions.

The Patient Care Coordinator will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

The Care Coordinator will support all PCN services and initiatives administratively and practically.

The Care Coordinator will also support and work collaboratively with the admin team on various admin functions such as document processing and coding of patient records.

About us

The Park Surgery is a semi-rural practice looking after approximately 15,000 patients. We have a branch surgery at Nafferton. We have our own dispensary and prescribe to about half our patients from here.

The practice has 4 GP Partners and a diverse mix of salaried GPs, ANPs, Nurses, HCAs, Pharmacists, and pharmacy technicians who are all supported by a Management Team and back office staff such as admin, care coordinators, reception, finance, and the dispensary team.

We are also a training practice and work with HYMS developing the GPs of tomorrow.

Job responsibilities

Our Care Coordinator will:

1. Work with the primary care team and use the clinical IT system to identify cohorts of patients who require annual health reviews.
2. Contact and work with these patients to organise the review appointments.
3. Help plan and administrate appointment rotas and assist with the administration of these roles and clinics.
4. Contribute to improving healthcare outcomes by working with our Quality leads on Quality Outcomes Framework (QOF) within the practice.
5. Assist patients to navigate and progress through the relevant pathways, processes, and systems; answering patient questions, making phone calls, arranging for care, liaising with professionals, service personnel, and wider stakeholders.
6. Implement processes for safety-netting at the practice so that patients are followed up effectively.
7. Contribute to the implementation and streamlining of new pathways for effective follow-up of patients with long-term conditions.
8. Work with other PCN care coordinators to share learning and best practice.
9. Support Carer's Leads across the PCN in developing groups, support, and resources.
10. Build and maintain effective relationships with practice teams and PCN Staff.
11. Collate patient data and update patient records.
12. Create, amend, and use searches within the clinical system to identify cohorts of patients.
13. Produce a variety of information for audit in various formats such as spreadsheets.
14. Participate in Practice meetings.
15. When needed, provide support to the administration team by way of document processing, coding records, and various other admin functions.
16. Ensure awareness of responsibilities in relation to health and safety, infection control, and all governance/safety policies.
17. Be willing to work additional, extended, and improving access hours when requested/required.
18. Any other duty as shall be reasonably required.

The Ideal Candidate

You should be highly efficient administratively.

You should have excellent interpersonal communication skills and be able to deal with patients sensitively.

You should be able to speak professionally and confidently to different types of patients, colleagues, and clinicians.

You should have an understanding of primary care or have been in an NHS setting in the past.

You should be proactive and able to work independently, using your own initiative, but able to take and respond to detailed instruction where required.

You should be able to prioritise multiple tasks and achieve them all to a high standard at all times.

You need to have a 'can-do' attitude and be willing to take on new challenges positively.

Person Specification

Qualifications

• GCSE grades D and above or equivalent work history experience.
• Educated to A level standard or NVQ level 3 or equivalent on-the-job experience.
• Working in Primary or Secondary Care would be advantageous.

Experience

• Previous experience of working in a GP surgery.
• Knowledge of Primary Care.
• Understanding of service user confidentiality.
• Experience of use of clinical IT systems (Emis or SystmOne).
• Experience of administrative duties.
• Understanding of the Quality Outcome Framework.
• Experience of Enhanced Services.
• Knowledge of medical terminology.
• Experience of working in an NHS or social care organisation.
• Understanding of health and social care processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.