Administrative Assistant

Tata Consultancy Services; Nottingham; On-site; GBP 20,000 - 30,000

Job description

Role: Scanning Associate

Job Type: Permanent

Location: Nottingham

Number of hours: 40 hours per week – full time

Join us as a Scanning Associate

The Role

As a Scanning Associate you will manage the incoming posts and be responsible for sorting and separating the documents. You will also scan the documents with the required quality standards and within stipulated SLA by maintaining a report of all the numbers and report on timely basis. In this role you will manage all documents coming in and leaving the office.

Key responsibilities:

• Maintain control sheets to verify the numbers at every stage.
• Managing the Original documents received via post, by taking a copy of the document, maintaining a log, returning the originals by post back to the sender.
• Damaged mails must be tracked and reported with evidence on time.
• Rejection/exception queues to be addressed on time and resolve the issue related to scanning.
• Manually fill out physical forms as per the process manuals and to be initiated to sender.
• Working with Internal teams to resolve any scanning related issues.
• Must adhere to all compliance and Information security standards and must report any breach or incident on time.
• Managing in-house printing for certain processes and to be made ready to dispatch by packing in envelope with required stamping types.
• Documents maintained in the secured storage must be handled carefully for rescanning requests.
• Must follow the standard procedures defined for scanning and handling the posts
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Meet targets like Quality, AHT, Compliance, Attendance & Adherence.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Your Profile

Essential skills/knowledge/experience:

• Should be a graduate.
• Ability to work in a target-oriented environment.
• A good team player.
• Excellent communication skills and interpersonal skills.
• Ability to manage priorities, multi-task & cross skill across all the tasks.
• Customer service experience (specifically insurance would be preferred though not mandatory.)
• Good at Attention to detail.
• Ability to read and understand a wide range of materials.
• Must be able to work in a team environment, communicate with other agents and promote positive work ethics.
• Should be customer centric and be focused on delivering excellence.
• Should possess effective problem-solving skills and can deliver timely resolution.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.