Administration & Engagement Officer

NHS; Guildford; Hybrid; GBP 60,000 - 80,000

Job description

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then we'd love to hear from you.

Main duties of the job

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements of our employees to achieve a better user experience.

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Job responsibilities

Role: Administration & Engagement Officer

As an Engagement Officer you will be:

• Improving the knowledge of the importance of diabetic eye screening within the programme communities.
• With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities.
• To undertake, analyse and report on patient satisfaction feedback and other experience surveys.
• To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including through the implementation of Patient, Partner, Stakeholder, User forums and patient engagement structures/forums and form collaborative relationships.

We are looking to recruit an Engagement Officer for 37.5 hours per week. The working pattern is negotiable and can include hybrid working; however, flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the Manchester area to engage with stakeholders and attend events.

Experience and Qualifications

• Experience in working in a customer-focused environment.
• Social Media creativeness and Engagement with service users.
• Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups.
• Attend events and conduct presentations.
• Experience engaging with support groups for patients would be beneficial.

Person Specification

Qualifications

• Please see Job Description.
• Please see Job Description.

Experience

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Additional Criteria

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• Please see Job Description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.