London Community Engagement Officer

Twin Group; London; On-site; GBP 60,000 - 80,000

Job description

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Apply Now for London Community Engagement Officer

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

As a Community Engagement Officer, you will be responsible for contributing to the success of our Greater London Authority (GLA) and Adult Education Budget (AEB) contracts. The primary focus of this role will be to engage with local community groups across London, fostering relationships, and promoting participation in a range of courses under the GLA/AEB contract. The successful candidate will play a crucial role in driving referrals, organising courses, ensuring compliance, meeting targets volumes and income, and providing essential support to learners.  

Responsibilities

• Meet monthly Key Performance Indicators (KPIs) for engagement and income generation, with a focus on outcomes.  
• Proactive engagement with local community groups, organisations, and stakeholder to promote awareness of all planned courses.  
• Collaborate with community partners to organise and set up courses in various localities across your region.  
• Drive referrals onto the GLA Contract program by effectively communicating the benefits of participation to potential learners.  
• Manage the enrolment process, ensuring all necessary paperwork is accurately completed and submitted within specified timelines and completing all eligibility checks as necessary.  
• Conduct short bitesize introduction sessions to familiarise participants with the course content and structure.  
• Provide personalised support to learners through one- on-one sessions to ensure they are committed to the completion of the course.   
• Build and maintain strong relationships with learners, community groups, and partners to enhance program engagement and success.  
• Maintain accurate records of engagement, referrals, course participation, and learner progress for reporting purposes.  
• Collect feedback from learners and community partners to continually improve course content, delivery, and overall program effectiveness.  
• Cover additional geographical areas when required to contribute to the delivery of outcomes.  
• Undertake any other reasonable/appropriate duties as needed.  

Education /Qualification 

• Maths & English proficient (E)
• Level 2 IAG qualification (D)  

Skills and Experience
Essential 

• Experience of identifying and bringing in new relationship/ business with an evidenced track record of converting learners’ interest into business growth. (E)  
• Industry specific experience in engagement with JCP and other relevant organisations to deliver job outcomes / work placements. (E)  
• Prior experience in community engagement, or transferrable skills to show experience with dealing with the public/community groups. (E)  
• Experience in delivering confidence-building sessions to groups of individuals and providing 1-2-1 support where necessary. (E)  
• Knowledge of the barriers to employment for our demographic of learners, and you can assist them in overcoming barriers and building confidence. (E)  
• Experience in completing enrolment paperwork and signposting learners to appropriate pathways. (E)  
• Full driving licence and access to a vehicle in working hours (E)

Desirable, but not essential:

• Delivering outcomes via GLA/AEB contracts or similar contract sales experience (D)  

Additional Information
Salary: £28,000 per annum depending on experience
Location: Remote with the ability to travel across London. 
Contract: Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30
Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 
We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: [phone] 
Textphone: 0800 121 7579 

 

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