Administration Assistant

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000

Job description

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a Fixed Term (to December 2025) Part time post (25 hours over 5 days) Administration Assistant vacancy with the Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering a busy telephone line, reception duties, dealing with day to day queries, updating patient information systems, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager.

Required

Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post:

• Experience in a customer / patient focused environment
• Excellent communication and interpersonal skills
• Fast, accurate typing/keyboard skills
• A good understanding of inputting data to a database system
• A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering a busy telephone line, reception duties, dealing with day to day queries, updating patient information systems, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead.

For further details / informal visits contact: Name: Linda Colligan Job title: Administration Manager Telephone number: 07966386883

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative
• Mental Health Care