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JOB TITLE: Coordinator, Planning, Recreation Services

DEPARTMENT: Community Services

POSTING NUMBER: 106713

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35-hour workweek/ Some variable work hours

LOCATION: Hybrid Model*– when working onsite, you will report to the location of 8 Nelson Street.

SALARY GRADE: 5

HIRING SALARY RANGE: $88,458.00 - $ 99,516.00 per annum

MAXIMUM OF SALARY RANGE: $110,573.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: April 17, 2025

CLOSING DATE: May 5, 2025

AREA OF RESPONSIBILITY:

This role reports to the Supervisor, Planning and Customer Experience and is the Division’s primary point of contact in researching, recommending and executing customer touchpoint improvements at all levels of service.

This position is responsible to coordinate across all Recreation lines of business to document gaps from a customer perspective and recommend opportunities for improvement.

Responsible to collect, organize, and analyze data on the customer’s journey through various streams of Recreation services.

Responsible to identify challenges and recommend potential solutions in customer interactions with Recreation products and services.

Responsible to facilitate goal-setting workshops with program/facility teams and to recommend a hierarchy of needs for customer service resources and information tools.

Accountable to ensure objectives align across LOBs and projects are executed at scale.

Works closely with Service Brampton, Information Technology and Strategic Communications to ensure that work within the Recreation Division is seamlessly connected with the overall image of the City by acting as a professional contact to meet recreation business needs and service standards.

• Work closely with Supervisor, Planning and Customer Experience, Lines of Business, Divisional partners in Service Brampton, IT and Communications to provide day-to-day coordination, guidance and support for Recreation customer-facing support and information.
• Co-ordinate project initiatives to meet operational needs and corporate service standards.
• Conduct information interviews with appropriate staff and prepare relevant questionnaires for validation of information content.
• Execute project plans as outlined on annual calendar, creating project schedules with milestones, due dates and estimates. Leads LOB project teams according to schedules to ensure projects are completed on time and according to expected outcomes.
• Help with the documentation of each phase of the project, as well as making summary reports that will be presented to Recreation leadership team.

• Co-ordinates best practice guides and activities for front-facing staff to be used when engaging the public during delivery of programs and services.
• Act as a key contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards.
• Escalate complex issues to appropriate level for resolution.
• Liaise with internal stakeholders to ensure development of customer facing materials meeting budgets, targets and objectives.
• Arrange for display of information at Recreation locations across the City.
• Build and maintain a relationship with cross-functional departments, teams and management to support coordination and ensure a thorough understanding of operational needs.
• Use data to recommend improvements to customer experience through email and web analytics.
• Recommend program description changes and positioning goals in order to meet growth targets and appeal to broader resident base.
• Familiarity with AODA to ensure there are no barriers to customer experience with information resources.

• Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
• Participate and deliver topical information at special events and internal team meetings.
• Develop, advance and improve Recreation web presence/portal strategy, working with Strategic Communications and Information Technology to facilitate improved customer interaction online.

• Conduct Recreation specific research using internal and external resources to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve customer experience.
• Act as one of the division’s primary points of contact in responding to public inquiries from internal channels, Strategic Communications and Service Brampton.
• Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

• Use effective resource and expense management at all times to meet corporate policies and guidelines.
• Co-ordinate RFP’s, purchase orders to ensure purchasing and corporate compliance.

• Participate in project coordination and team meetings as required to meet operational needs.
• Work well within diverse groups in support of operational goals and objectives.
• Interact and collaborate with staff to improve design and delivery opportunities that will promote better access to and enjoyment of Recreation programs and services.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional teams.
• Provide support/backup as necessary.

• Provide guidance and direction and allocation of work to Digital Planning Associate/Specialist Digital Marketing position, in conjunction with Supervisor, Planning and Customer Experience.
• Provide guidance and work direction to students and other part-time staff.

• Post-secondary degree or diploma in Marketing, Public Relations or Journalism or equivalent related field.

• 3-5 years marketing or communication related experience preferably in a municipal or community related organization.
• Proven experience in marketing and campaign development are assets.

• Thorough Knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset.
• Ability to identify business needs, initiate and coordinate project resource requests.
• Solid Customer Service and People Management skills; Interface with internal and external customers to meet corporate service standards.
• Proven marketing and promotional planning skills.
• Solid Organizational skills; Detail oriented, well organized able to coordinate activities and tasks meeting conflicting priorities and timelines.
• Computer proficiency in Microsoft office/software.

**Various tests and/or exams may be administered as part of the selection criteria.

LI-SE

#LI-Hybrid

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106713 by May 5, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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