Technical Support Manager

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

IT Support Manager

Primary Responsibilities

• Manage the internal IT Support team and ensure timely and accurate end-user service.
• Support technicians, set service standards, and improve IT support.
• Monitor and respond to end-user queries, establish best practices, and identify areas for improvement.
• Oversee daily IT operations and team productivity.
• Manage new site builds and project demands.
• Lead and train system engineering teams.
• Improve processes and develop controls for productivity, quality, and SLA adherence.
• Escalate issues and provide off-hour on-call support.
• Ensure system/solution availability to meet SLAs.

Support Duties

• Lead the IT support team in daily operations (scanning, user access management, endpoint maintenance).
• Provide end-user support to executive staff and advise on best practices.
• Ensure licensing management and support onboarding/off-boarding.

Required Skills

• Proven experience as End User Services Manager.
• Advanced knowledge of IT systems and applications.
• Exceptional customer service and problem-solving skills.
• Team management and collaboration.
• Ability to troubleshoot complex technical issues.
• Experience in remote support.
• Proficiency in English is essential.

Preferred Skills

• Extensive experience with Windows, SQL, and Active Directory.
• Excellent communication skills.
• Time management and organizational skills.
• Installation and maintenance of hardware and software.
• Network management and support.
• Hands-on experience with help desk and remote-control software.

Category: Information Technology

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Requisition: J008484