Technical Support Engineer - Remote

Do you want to be part of a world-class technical team supporting the biggest online companies?

Join a talented team of security trailblazers

We are a global team of innovators passionate about security and hungry to make an impact. We are changing the way organizations protect their data centers and clouds from advanced threats.

Partner with the best

You will work with innovative technology to protect our customers' key applications from advanced cyber threats. You will make contributions through meaningful project work and deepen your knowledge of the web application security field, web architecture, and protocols.

As a Technical Support Engineer, you will be responsible for:

• Learning and gaining in-depth experience in network security to support our customers.
• Resolving support cases for our worldwide enterprise customers to ensure a swift resolution.
• Ensuring customer success is achieved through maintaining high satisfaction throughout all engagements.
• Collaborating with cross-functional security teams to assess issues and deliver solutions.

Do what you love

To be successful in this role you will:

• Have knowledge in areas such as Networking, Virtualization (Linux and Firewall experience are a must).
• Have excellent spoken and written English.
• Be familiar with or have an understanding and interest in Scripting, Cloud Services Admin, or Configuration management.
• Have an understanding or experience in troubleshooting and deploying software or networking equipment.
• Be a fast learner and self-motivated to work proactively on tasks.
• Have previous experience with cybersecurity/firewall companies.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge, we make it easy for customers to develop and run applications while we keep experiences closer to users and threats farther away.

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!