Technical Support Apprentice (Hybrid, BRA)

Technical Support Apprentice (Hybrid, BRA)

Technical Support Apprentice (Hybrid, BRA)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you.

Localização: Remoto - Brasil / Híbrido - São Paulo

Sobre a Função:
Como Aprendiz de Sucesso do Cliente na CrowdStrike, você fará a diferença na segurança global protegendo organizações contra os atacantes mais avançados do mundo. Nosso centro de operações de segurança virtual da CrowdStrike oferece oportunidades para expandir suas habilidades através de uma ampla variedade de experiências, detectando e respondendo a incidentes conforme eles ocorrem em tempo real para nossos clientes.

O Que Você Fará:
Idealmente, espera-se que você trabalhe cerca de 30 horas por semana em projetos incluindo, mas não limitados a:

• Monitoramento, triagem e pesquisa de solicitações de suporte técnico
• Auxiliar a equipe de Operações de CS na criação e análise de relatórios
• Coletar feedback de stakeholders internos sobre a eficácia dos processos
• Desenvolver comunicações e conteúdo digital para engajar clientes
• Trabalhar em programas piloto para iniciativas importantes
• Criar verificações de saúde e relatórios voltados para o cliente

O Que Você Precisará:

• Formação prevista entre dezembro de 2025 e junho de 2026
• Este programa está sob a Lei do Aprendiz 10.097/00 do Brasil, que exige que os candidatos tenham menos de 24 anos
• Vontade de aprender através de experiência prática e projetos colaborativos específicos para sua área de aprendizagem
• Embora a CrowdStrike seja uma empresa principalmente remota, a colaboração é intrínseca ao sucesso de nossa missão. Portanto, os candidatos mais fortes serão aqueles que podem se comunicar efetiva e frequentemente, e trabalhar bem com outros aprendizes e funcionários

Pontos Extras:

• Experiência com plataforma de análise de dados ou business intelligence
• Preferência para formação em Cibersegurança ou Ciência da Computação
• Experiência em programação ou background em cibersegurança
• Experiência em gerenciamento de projetos

What You Can Expect:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Paid holidays (including birthday holidays) and 401k matching (where applicable)
• Professional development opportunities including workshops, tech talks, and Executive Speaker Series
• Assigned mentors from across the company for continuous support and feedback
• Participation in companywide initiatives including ERGs, FalconFIT, Wellness Programs, and Employee Assistance Program
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Ownership of impactful projects that move the company forward
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.