Tata Consultancy Services | Field Support Analyst | Curitiba

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS, we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Field Support Analyst who wants to learn and transform their career.

In this role you will:

• Provide support services at the user's table (Desk Side) including:
• Laptops / Desktops
• Thin client
• Basic printer support
• Coordinate with a third-party vendor for hardware or software issues
• Hardware repair (break fix)
• Software repair (break fix)
• Manage repair services with a dedicated Desk Side engineer at each site
• Maintain, update, and oversee every aspect of computer networks
• Assist customers in their inquiries and provide troubleshooting support
• Provide training and assistance to IT technicians and help desk technicians
• Design computer systems to meet the needs of the organization
• Act as the first point of contact for clients concerning their computer systems and hardware issues
• Ensure proper logging and documentation of all issues
• Monitor daily performance of systems
• Submit detailed reports for technical assistance requests, including procedures utilized to resolve issues, dates and times, and individuals involved
• Install and configure computer applications
• Support services during business hours or 7x24 for Manufacturing Plants
• Provide Remote Support Services at the User's Desk where applicable

And much better if you stand out for:

• English Advanced
• Laptop / Desktop Windows Knowledge, Networking (L2 level)

Desirable Skills:

• MS Office, Teams

What do we offer?

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer, committed to diversity & inclusion, providing equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity / expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At Tata Consultancy Services, we promote an inclusive culture, always working for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles.

Come to be a TCSer!

Building on belief