Tata Consultancy Services | Field Service Analyst | Belo Horizonte

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS, we believe that people make the difference. That's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

Position: Field Service Analyst

In this role, you will:

1. Provide end user support as an analyst or technician.
2. Attend to requests or incidents in person, applying software corrections to workstations or evaluating hardware failures that require repair in the laboratory.
3. Perform interventions without opening the machine.

And much better if you stand out for:

1. Basic English proficiency.
2. Experience with MS Windows OS, O365 E1/E3/E5, AD, Single/MFA.
3. Experience in end-user support, including record, diagnose, and solve problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, and related areas.
4. Experience in performing corrective maintenance on ICT equipment.
5. Ability to clarify doubts and guide users regarding software, applications, information systems, and equipment.
6. Identify and report critical problems to the Level 2 Service Supervisor.
7. Perform analysis of hardware requirements for software installation.
8. Test functionalities of new equipment, components, or peripherals, and prepare configuration and user guides or manuals.
9. Reinstall the default image on workstations or notebooks, including backing up users' data.
10. Execute activities of the asset management process in Customer locations.

Desirable Skills:

1. Linux OS knowledge.
2. Experience with Jira (ITSM), Confluence (KB), Cisco ISE, and other relevant tools.
3. Knowledge of VPN Client Global Protection, Teamviewer HOST, SCCM, Endpoint Detection & Response EDR, and other security tools.
4. Experience with Microsoft Office 365 and its applications.
5. Cabling skills (climping, testing cables UTP/Fiberoptics MM and SM).

What do we offer?

TCS Benefits – Brazil:

1. Health insurance
2. Dental Plan
3. Life insurance
4. Transportation vouchers
5. Meal/Food Voucher
6. Childcare assistance
7. Gympass
8. TCS Cares – free 0800 psychological assistance (24 hrs/day)
9. Partnership with SESC
10. Reimbursement of Certifications
11. Free TCS Learning Portal – Online courses and live training
12. International experience opportunity
13. Discount Partnership with Universities and Language Schools
14. Bring Your Buddy – referral bonuses
15. TCS Gems – Recognition for performance
16. Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process. At Tata Consultancy Services, we promote an inclusive culture and work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles. Come to be a TCSer!