Support Engineer

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements:

• Fluency in English is required for client interactions and team discussions
• Highly effective, positive and empathic teammate
• 3+ years of software development and/or support experience
• Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more
• Strong written communication and documentation skills
• Strong leadership and ownership mentality. Ability to work independently

What You’ll Do:

• Monitor and manage alerting systems, using DataDog and other tools
• Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more
• Respond quickly to mitigate system incidents and data issues
• Fully document incident timelines
• Communicate regularly with stakeholders, as well as Product and Engineering
• Track and report on metrics and trends
• Identify and act on areas of improvement, in both product and process
• Help with technical improvement initiatives

Benefits & Perks:

• Home office;
• Flexible Hours;
• Competitive compensation based on experience;
• Career plans to allow for extensive growth in the company;
• International Projects;
• Oowlish English Program (Technical and Conversational);
• Oowlish Fitness with Total Pass;
• Connecting You (Internet allowance);
• Anniversary bonus;
• Wedding gift;
• Pet adoption incentive;
• New baby Oowl bonus;
• Back to School bonus;
• Streaming Subscription;
• PTO Bonus;
• Games and Competitions;
• Enjoy your national Holidays;

You can also apply here:

Website: https://www.oowlish.com/work-with-us/

LinkedIn: https://www.linkedin.com/company/oowlish/jobs/

Instagram: https://www.instagram.com/oowlishtechnology/