Support Enablement Specialist

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

You’ll be joining our GTM Enablement Team. Their primary responsibilities revolve around equipping the Sales and Delivery teams with the necessary tools, resources, and knowledge to effectively communicate the value proposition, features, and benefits of the company's offerings to potential and current customers as well as support them throughout their customer lifecycle.

You’ll own key training & enablement initiatives that directly support our overall Company priority of delivering the best possible client experience. You’ll work closely with our Support Enablement Manager to ensure Support team members ramp into their new roles efficiently, setting them up for long term success at Carta.

The Problems You'll Solve

As a Support Enablement Specialist, you’ll work to acclimate and train all new Support hires to effectively carry out their day to day tasks. You’ll empower them with the knowledge, skills, and confidence they need to address customer issues and questions in a timely, effective and thoughtful manner so they can excel in their respective roles.

• Coordinate and deliver Support team New Hire Onboarding (NHO) training sessions, workshops, and labs
• Work in tandem with Support Managers to help new hires acclimate to Carta and the Support team, communicating their progress to their respective manager
• Assist new hires in setting up all systems they will use to complete their assigned tasks
• Serve as the point of contact for process and systems questions
• Ensure NHO content is accurate, up-to-date, aligned with the company's branding and messaging guidelines, and impacting targeted outcomes
• Work collaboratively with Support Enablement team to assist with tier movement training

About You

• Learning-focused: You’ll be working to simplify concepts and processes in order to communicate them clearly and effectively
• Organized: You’ll be coordinating and facilitating both new hire and tier movement enablement to team members in both Sandy and Rio locations
• Professional autonomy: You’ll be navigating competing priorities and work independently to complete projects
• Creativity: You’ll be responsible for bringing concepts to life in engaging and interesting ways for viewers of your content

*We will be accepting applications till March 12th for this role.

At Carta, you’re not just an employee. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.

Disclosures:

• We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
• Please note that all official communications from us will come from an @carta.com or @carta-external.com domain.

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