Supply Chain Customer Experience Analyst

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

As Customer Experience Analyst, you’ll play a vital part in our success, owning the end-to-end customer experience in compliance with all company procedures.

We Offer:

Please consider this is a proactive application process for future vacancies we'll have available in this area.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

• Manage the end-to-end shipment process in compliance with all company procedures.
• Own all customer issues and facilitate their timely and effective resolution by engaging relevant internal stakeholders.
• Take full responsibility and end-to-end ownership of customer shipments.
• Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
• Maintain close collaboration and joint efforts with sales to meet targets through Ask for More.
• Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
• Engage in constructive issue resolution, including dealing with escalations and complaints.
• Address root causes and seek continuous improvements by understanding and being familiar with local KPIs and acting in line with set targets.
• Exhibit willingness to go the extra mile for the customer.
• Drive digitalization and process improvement.
• Think outside the box with a focus on providing solutions.
• Build strong and lasting relationships with customers to gain an understanding of their business, service needs, and drivers of success.
• Actively work together with colleagues within and beyond functions and locations.
• Assist the team in realizing ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction by owning and managing customer-facing activities.
• Seek additional opportunities in every interaction with our customers to offer them a complete service end-to-end, generating sales leads regarding OCEAN or LNS products available in each country.
• Proactively onboard new customers to make them feel comfortable with our digital platforms, showing the benefits of working with us and identifying any improvement areas or needs.

We Are Looking For:

As for the skillset and experience, we are looking for:

• 1-2 years of experience in Customer Experience teams working with Logistics, Shipping, Landside Transportation, logistics, and services.
• Formation in Business Administration, Economics, International Relations, Foreign Trade, Logistics, or related fields.
• Strong teamwork mindset.
• Customer Service orientation.
• Focus on results.
• Proactive attitude.
• High communication skills.
• Intermediate Excel proficiency.
• Advanced English proficiency.

If you're interested, apply now! We'll review your application once these vacancies are open.

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please contact us by emailing accommodationrequests@maersk.com.