SUPERVISOR DE TREINAMENTO

Job Title:

SUPERVISOR DE TREINAMENTO

Job Description:

The Supervisor Training assists with the analysis, scheduling, and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced costs, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

1. Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
2. Conduct Train-the-Trainer sessions.
3. Conduct quarterly one-on-ones with Trainers.
4. Coordinate with the Quality Supervisor and Operations on consistency issues.
5. Create and maintain consultant training schedule.
6. Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors, and consultants.
7. Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Location: BRA Londrina - Avenida Luigi Amorese, no 6.485, Gleba Cambe

Language Requirements:

Time Type: Full time

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