Station ACES Manager, Country ACES and Quality

Station ACES Manager, Country ACES and Quality

Job ID: 2827799 | Amazon Italia Transport Srl

As part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery (via e-cargo bike or on foot) across Europe, and electric vehicle delivery. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We’re also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible.

Key job responsibilities:

1. Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient.
2. Audit processes for compliance and work to close any gaps.
3. Analyse feedback and use data to own and implement process improvements at the site.
4. Work with station management and other stakeholders to identify and solve process-related issues.

A day in the life:

You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Station ACES Manager, you’ll be spotting problems and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You’ll also lead a few members of your own team and be involved with managing their daily tasks.

BASIC QUALIFICATIONS

1. A degree in business, supply chain, transportation, economics or a technical field.
2. Relevant experience in using data or anecdotal evidence to influence business decisions.
3. Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.

PREFERRED QUALIFICATIONS

1. Experience in Lean, Six Sigma and Kaizen techniques.
2. Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access).

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Posted: December 10, 2024 (Updated 2 minutes ago)