Sr Product Manager - Delivery Experience Convenience, Customer Fulfillment Experience

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day 1. Remember, at Amazon ‘It’s always Day 1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon.

We are seeking a visionary Senior Product Manager to lead our Delivery Experience Convenience position in Amazon Brazil. You'll shape the future of how millions of customers receive their packages by developing a 3-year roadmap and implementing end-to-end delivery solutions. Working with global stakeholders, you'll transform the customer delivery experience in Brazil with potential expansion to other markets. If you're passionate about solving complex problems and have a customer-obsessed mindset, we want to meet you.

Key job responsibilities

1. Strategy & Vision: Develop and own a 3-year product strategy for customer delivery choices in Brazil.
2. Product Development & Execution: Lead product development from conception to launch while creating and maintaining product roadmaps with measurable outcomes.
3. Stakeholder Management & Leadership: Partner with Worldwide teams to secure resources and global alignment. Work closely with Operations and Finance for successful implementation. Influence global teams.
4. Customer Focus & Program Management: Analyze customer behavior and design innovative delivery solutions. Lead complex, multi-stakeholder initiatives across organizations. Drive operational excellence and process improvements.

A day in the life

Your day typically involves analyzing delivery metrics, collaborating with global tech teams, and driving operational improvements. You'll split time between strategic planning and hands-on execution, working with key stakeholders:

• WW DEX Product & Tech Teams
• Brazil Operations Leadership
• Finance, Taxes and UX Teams
• Transportation Teams

Key Focus Areas:

• Improving customer delivery choices
• Enhancing delivery accuracy
• Optimizing customer options on last-mile solutions
• Balancing customer convenience with operational efficiency

Your decisions directly impact millions of Brazilian customers and thousands of delivery partners daily.

Minimum Requirements:

• Relevant years of product or program management, product marketing, business development or technology experience;
• Bachelor's degree or equivalent;
• Experience owning/driving roadmap strategy and definition;
• Experience with end to end product delivery;
• Experience with feature delivery and tradeoffs of a product;
• Experience as a product manager or owner;
• Experience owning technology products.
• Experience in influencing senior leadership through data driven insights;
• Experience working across functional teams and senior stakeholders.

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