Sr Operations Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

We are looking for a senior analyst to lead projects that impact passenger perception in the operations area. This position will be essential to create and manage projects and initiatives that bring positive impacts to passenger perception, improving the experience and loyalty of platform users.

The professional will be responsible for extracting, organizing and analyzing data from different sources, transforming insights into recommendations and actionable projects. In addition, he/she will have the opportunity to constantly interact with teams such as Operations, Product, Marketing, CRM, etc., to drive strategic and operational changes that increase the perception of value for customers.

Role Responsibilities

1. Analyze and interpret data related to user perception and experience to identify opportunities for improvement.
2. Create and maintain dashboards and indicators that enable continuous monitoring of related metrics.
3. Develop quantitative and qualitative analyses that support suggestions for improvement initiatives.
4. Create and manage projects to improve user perception involving strategies on several fronts, such as changes in operations activities, product improvements, creation of communication campaigns, etc.
5. Act as a bridge between related areas to ensure alignment of objectives and the execution and progress of projects.
6. Familiarity with data analysis and complex metrics to generate actionable insights.

Role Qualifications

1. Knowledge and experience in segmentation models and user engagement strategies.
2. Experience in leading multidisciplinary projects involving different areas of the company.
3. Ability to collect and organize data from multiple sources such as internal databases, research reports, appstore evaluations, etc.
4. Experience with data analysis tools such as SQL, Python, Excel/Google Sheets and BI platforms (Tableau, Power BI or similar).
5. Strong communication and presentation skills to influence stakeholders' activities according to the insights generated.
6. Advanced English for communication with teams in China.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.