Sr. Manager, FC ACES, Amazon Customer Excellence System (ACES)

Amazon’s Fulfillment Centers (FCs) are the beating heart of the company’s logistics network, annually distributing millions of products to our customers worldwide. Within FCs, ACES (Amazon Customer Excellence System) owns standard work, operations innovation, process improvement, and launch support. We work on the inputs that improve quality, productivity, and speed.

ACES Ops Brazil is seeking a leader to head the FC ACES team. The team is a diverse group of operational leaders driving process stabilization, standardization, and continuous improvement for the Customer Fulfillment network. This team is essential to establish and execute benchmark operating standards, accelerate implementation of technology advancements, and to strengthen process knowledge for the operational leaders across the FC network. As we continue to rapidly grow our FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the needed process knowledge, established standards and benchmark practices for great process control. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, buildings and regions. The team will also work closely with other ACES teams to define, teach, and translate standard work across the entire Ops network.

Key job responsibilities

• Evaluate performance metrics to proactively identify process improvement opportunities;
• Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement;
• Develop and implement detailed standard operating procedures;
• Partner with operational leaders within the FCs to execute standard work and process improvements driving standardization across the network;
• Partner with other ACES teams to review critical inputs, new training, best practice sharing, and documentation to drive benchmark performance;
• Work with cross-functional teams such as Engineering and Supply Chain to deploy network wide initiatives;
• Ability to use Lean Six Sigma (and other) tools to create scalable mechanisms;
• Ability to travel up to 40% of the time to FCs across the country.

About the team

Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on productivity, quality, and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.

Minimum Qualifications

• Bachelor's degree;
• Experience with program or project management;
• Experience using data and metrics to determine and drive improvements;
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
• Experience driving process improvements;
• Fluent English (spoken and written).

Preferred Qualifications

• Master's degree in supply chain, business, engineering, finance or related technical or quantitative field;
• PMP certificate;
• Black Belt certification.

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