Speciality Restaurant Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations.

Job Description

Responsibilities:

1. Leadership and Team Management:
   • Lead, motivate, and inspire a diverse team of restaurant staff to deliver outstanding service and uphold the restaurant's standards.
   • Conduct regular training sessions to enhance staff knowledge of Cantonese cuisine, service standards, and guest interaction skills.
2. Guest Experience:
   • Ensure every guest receives exceptional service, maintaining high levels of satisfaction and fostering loyalty.
   • Actively engage with guests to gather feedback and implement improvements to enhance the dining experience.
3. Operational Excellence:
   • Oversee day-to-day operations, including opening and closing procedures, reservation management, and inventory control.
   • Implement and maintain standard operating procedures to ensure efficient workflow and adherence to health and safety regulations.
   • Collaborate with the culinary team to develop and update menus, ensuring offerings remain innovative and authentic.
4. Monitor and control operational costs, including labor, inventory, and utilities, to achieve budgetary goals.
5. Analyze financial reports and performance metrics to identify opportunities for revenue growth and cost optimization.
6. Marketing and Promotion:
   • Work closely with the marketing team to develop and execute promotional activities and events to drive foot traffic and increase revenue.
   • Utilize social media platforms and other marketing channels to raise awareness of the restaurant and attract new customers.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in a managerial role within the hospitality industry, preferably in a high-end restaurant environment.
• Strong leadership abilities with a demonstrated track record of building and managing successful teams.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and vendors.
• Sound business acumen and proficiency in financial analysis and budget management.
• Passion for food and beverage, with a deep understanding of Cantonese cuisine and culinary trends.
• Flexibility to work evenings, weekends, and holidays as required.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.