Site Reliability Engineer - Db2 - (Hortolândia/SP)

Introduction

Working in IBM Cloud gives you the platform to learn, develop and utilize your skills every day by working on the latest cloud-related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success; the door is always open for those ready to advance their career.

Curiosity and courageous thinking are both vital when working in IBM Cloud, as we continue our dedication to guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused on delivering performance and predictability at a global scale.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Site Reliability Engineer for the CIO Hybrid Cloud Z Platform & Strategy Team, you will be responsible for supporting Middleware (CICS, IMS, DB2) in a z/OS mainframe environment. The candidate must have experience with current versions of the product in the market and understand the tools and applications for infrastructure support. In addition to daily steady-state support, the professional should focus on innovation, such as automation of repetitive tasks. The work will be performed in the Agile model, in a cooperative environment, interfacing with global teams. You will maintain, support, and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM’s internal applications and systems. You'll have the opportunity to identify points of improvement in technical processes and propose new ways to do it through automation, help our customers resolve their pain points, and, through co-creation, define solutions that improve the efficiency of their operations. Your primary responsibilities include:

1. Provide technical support using problem determination and problem source identification skills;
2. Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution;
3. Recommend and implement optimization and automation to existing technical support tools, procedures, and processes, and implement new tools;
4. Provide training for and mentor others on the team.

Required technical and professional expertise

1. The professional should demonstrate deep knowledge of IMS in a z/OS mainframe environment, be able to solve complex problems, and have experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities.
2. Good communication, teamwork, and interest in learning new technologies.
3. Experience in working with global teams, with people from several locations.
4. Autonomy to work without supervision, targeting to achieve agreed-upon goals and with an innovative mindset.
5. Fluent in English, both written and spoken.
6. Availability for 24x7 support, according to business needs.

Preferred technical and professional experience

• Strong Db2 system support background on installing Db2 products, applying PTF, and upgrading for version 12 function levels (Db2 version 13 and SMPE experience is a plus).
• Experience with business as usual requests and incident and change management.
• Experience running and resolving health check reports to maintain security integrity.
• Experience applying PTF, installing, and upgrading Db2 tools like QMF, DAT, IDAA, and others.
• Experience in other technologies (IMS, WAS, or MQ) is a plus.
• Zowe experience.
• Ansible for z/OS experience.
• DevOps experience.
• Machine Learning experience.