Senior Technical Analyst

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Senior Technical Analyst, you will provide end-to-end support for SITA suites to customers. A Senior Technical Analyst develops, fosters, and maintains relationships with Project Management, Software Development, Quality Assurance, Service Technicians, and Marketing/Sales to ensure organizational success.

Reporting to the Manager Application Management you will be a part of the AMER Project Delivery.

What You Will Do:

• Systems implementation for customers, including:
• Customer requirements gathering
• Software implementation and integration
• User acceptance testing (UAT)
• Training and software installation documentation
• Ongoing maintenance and support for all SITA products
• Deployment, configuration, and integration of the platform, operating system, and application software.
• Responsible for resolving escalated technical issues requiring a higher level of expertise.

Qualifications:

About your skills:

• Traveling across the Americas region is required, traveling percentage is 60%-70%.
• Experience with Microsoft Clustering Technologies (Failover Clusters, Hyper-V Clusters, SQL Server Clusters)
• Experience with Storage Area Networks (SAN) and SAN protocols (iSCSI, Fiber Channel)
• Experience with client-side scripting technologies and core functions including PowerShell, XML, XSL, HTML, WPF, WMI
• Experience with virtualization technologies (VMware-ESX/ESXi/VSphere, Microsoft Hyper-V)
• Experience with core networking and the OSI model (DNS/DHCP/VLANS/Routing/Firewalls/Access Lists, etc.)
• Microsoft, Cisco, or Tier 1 vendor certification a plus (MCSA, MCSE, MCSM, CCNA, CCNP)
• English and Spanish proficiency is required, Portuguese is highly desirable.

WHAT WE OFFER

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Flex Week: Work from home up to 2 days/week (depending on your Team's needs).

• Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.

Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!

Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!

Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.