Senior Service Coordinator

Seize global opportunities

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

As field service engineer you will be part of a global technical knowledge network and will be responsible to provide technical support to our customers on their sites.

About Professional Services Team

You will be part of the Brazil professional services team. Our department is responsible to deliver first class services 24/7.

So joining us you will have the opportunity to develop your management/technical/personnel skills on diversified and challenging business.

Your responsibilities

1. Coordinate a business unit/team in order to deliver service scopes/contracts, including supervision or execution of maintenance, assembly, installation and commissioning on several mining/pulp & paper industry sites.
2. Coordinate the execution of service contracts, from the proposal to final delivery/invoicing.
3. Coordinate and lead all field/back office personnel needed for the services execution, including senior/high skilled professionals.
4. Coordinate and secure the resolution of warranties and claims.
5. Develop ongoing relationships with customers to secure current/future contracts/business.
6. Coordinate technical support to customers, FLSmidth Backoffice team and our suppliers.
7. Coordinate advanced external and internal trainings.
8. Coordinate the business strategy implementation.
9. Coordinate projects, contracts execution, negotiation with customers, control and action over cost/margin control/report P&L.
10. Coordinate support from Brazil to the FLS global service network, cooperating and sharing resources with FLS service/project colleagues around the world.
11. Coordinate and assure resource utilization/absorption/planning/recruitment/hiring.
12. Revision and elaboration of technical/field reports/documents/presentations.
13. Revision and elaboration of field administrative reports/documents/presentations.
14. Promote and guarantee a culture of safety, including customers and others who may be affected by the company’s operational activities.

What you bring

1. 10 years of contracts coordination/leading experience with maintenance, assembly, installation, upgrades, retrofits and commissioning of equipment in mining/pulp & paper industry.
2. Field experience is very important.
3. Solid commercial/negotiation skills.
4. Advanced/fluent English/Spanish language knowledge is very important (not mandatory).
5. Availability to travel and be at suppliers/customers sites whenever needed to assure customer satisfaction, quality, safety, and profitability. Also to push sales and perform meetings.
6. Good interpersonal relationship.
7. Engineering graduation.
8. Graduate degree/project management is desirable.
9. Good knowledge of Microsoft Tools (MS Office, MS project, Outlook, etc).
10. Good written and verbal communication skills.
11. Team player & strong work ethics and integrity.
12. Preferably experience in working with international colleagues.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer

1. Salary according to the market.
2. Annual bonus.
3. Health insurance/plan.
4. Meal tickets.
5. Internal/international opportunities to develop the career.

Application

Only applications submitted through LinkedIn, or our online application system/homepage will be considered. Application deadline is 31st March 2025. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis, so please apply as soon as possible.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers.