SENIOR PROCESS EXCELLENCE ANALYST FOR DIGITAL SERVICES (IT) - (28794)

Descrição da empresa

Na Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaboradores: crescemos juntos, gostamos do nosso trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença.

Descrição da vaga

We are seeking a dynamic and forward-thinking and technology-oriented process analyst to join our CoE Operations Excellence.

As a process analyst, you will play a crucial role in driving our operations’ transformation towards excellence, enhancing efficiency, reducing operations costs, and improving overall performance of service delivery.

As a process analyst, your key responsibilities are:

• In-depth process analysis at operational level
• Conduct process mapping and value stream design
• Provide process documentation with focus on process execution (SOP)
• Identify bottlenecks, waste, inefficiencies, or other areas of concern
• Evaluate the potential for process standardization, streamlining and automation
• Conduct root-cause analysis of problems
• Identify improvement opportunities; propose solutions, prepare their business cases incl. efficiency-gains and cost savings
• Implement approach for continuous improvement of operations
• Assess effectiveness of key performance indicators, adapt/propose more effective ones
• Provide effective KPIs for operations steering as well as the correspondent reporting
• Leverage operations technology: such as task mining
• Implement operations excellence methods and tools for associate development and enablement
• Enabling and training of end users and stakeholders
• The operations (process area) in scope are related to the service delivery from Bosch Digital to internal customers.

Qualificações

• Degree in business administration, engineering or similar
• Experience in the analysis of business processes at operational level, including experience in optimization, streamlining projects and with IT trends such as automation, mining, AI, machine learning.
• Experience in developing business cases and estimating efficiency gains
• Knowledge on methodology for derivation of key performance indicators
• Experience in operations excellence methods such as BPS methods, six-sigma, lean management
• Passion and high ambition for excellence
• Strong communication and leadership skills
• Resilience for organizational development
• Pro-active, autonomous and result-driven
• Team player and open to work in an international environment
• Analytic
• High IT affinity and experience in using IT products such as task mining, automation, AI, machine learning
• Advanced English (writing and reading) - mandatory
• German (writing and reading) - differential

Informações adicionais

• Benefícios da Bosch: Programas de Bem-Estar e Saúde, assistência médica e odontológica, e mais.
• - Vaga elegível para pessoas com deficiência ou reabilitadas
• - Não contratamos menores de 16 anos e somos contra o trabalho infantil
• - Modelo de trabalho: (Home Office, Híbrido, Presencial)
• - Se esta vaga for elegível ao modelo Home Office, a avaliação do posto de trabalho será uma das etapas do processo seletivo
• - Área contratante: BD/SXB-OPS
• - Prazo: 15/04/2025
• - Sua candidatura pode ser feita internamente pelo site SmartHub
• - Após se candidatar, recomendamos informar a sua liderança
• - Verifique a elegibilidade desta vaga em nosso Programa de Indicações “Indica Ai” (conforme RCD 12030-000)

Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.

Junte-se a nós e sinta a diferença. Work#LikeABosch. #LI-AD1

bosch.com.br/carreiras