Senior Principal Program Manager – Customer Delivery Management

Senior Principal Program Manager – Customer Delivery Management

BRL 80.000 - 120.000

Responsibilities

1. Manage LAD dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner.
2. Provide a single point of contact for customer leadership and project teams.
3. Own work-back schedules, communication plans, and monitor project tasks and milestones.
4. Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints with customer success.
5. Drive out solutions with cross-functional teams including Engineering, Product Management, Legal, and executive leadership.
6. Deliver internal and external executive status updates, and exercise good judgment to escalate issues and blockers quickly.
7. Own Customer Delivery Management program standards, iterate on existing processes, and dive deep to optimize efficiency and productivity.
8. Engage with local account teams and sales leaders to ensure alignment with regional strategy initiatives.

Preferred Qualifications

1. BS or MS degree or equivalent experience relevant to functional area.
2. Relevant experience managing high visibility implementation projects and/or customer engagements.
3. A skilled problem-solver and strategic thinker who takes ownership.
4. The ability to work autonomously, make high impact decisions, and judgment calls.
5. Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels.
6. Thrive in an innovative, ambiguous, and fast-paced environment.
7. PMP, PgMP, or equivalent project management certification is a plus.
8. The ability to travel to customer site or local office up to ~20%.