Senior Field Service Engineer

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Senior Field Service Engineer

Apply locations Belo Horizonte (MIN) time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 18, 2025 (30+ days left to apply) job requisition id R27023

• Be the Expert on the Frontlines – Lead critical service and maintenance operations on cutting-edge mining equipment, directly supporting our top clients in the region.

• Work with a Global Leader – Join a world-class team known for engineering excellence and innovation in sustainable mining technologies.

• Advance Your Career in the Field – Take on complex technical challenges, travel across key mining sites, and grow within a company that invests in your development.

• Location: Belo Horizonte

Company Overview – FLSmidth

FLSmidth is a global leader in sustainable technology, services, and solutions for the mining industry. Headquartered in Denmark, with offices and operations across more than 60 countries, we provide cutting-edge engineering and digital solutions that drive operational excellence, environmental responsibility, and business growth for our customers. Our purpose is to deliver sustainable productivity to the global mining industry, helping build a better world through innovation and collaboration. At our core, we are committed to process improvements initiatives, operational excellence, and building strong relationships with our customers.

As our Senior Field Service Engineer, you will be part of a global technical knowledge network and will be responsible to provide technical support to our customers on site.

About our Professional Services Team:

You will be part of the Brazil professional services team. Our department is responsible to deliver first class services 24/7. By joining us you will have the opportunity to develop your management, technical, personnel skills on diversified and challenging projects.

Your responsibilities:

• Coordinate our business team in order to deliver service scopes, contracts, including supervision or execution of maintenance, assembly, installation and commissioning on several mining/pulp & paper industry sites.

• Coordinate the execution of service contracts, from the proposal to final delivery and invoicing.

• Coordinate and lead all field back-office personnel needed for the services execution, including senior high skilled professionals.

• Coordinate and secure the resolution of warranties and claims.

• Develop ongoing relationships with customers to secure current, future contracts and business.

• Coordinate technical support to customers, FLSmidth Backoffice teams and our suppliers.

• Coordinate advanced external and internal training.

• Coordinate the business strategy implementation.

• Coordinate projects, contracts execution, negotiation with customers, control and action over cost and margin control and report P&L.

• Coordinate support from Brazil to the FLS global service network, cooperating and sharing resources with FLS service and project colleagues globally.

• Coordinate and ensure resources, utilization, absorption, planning, recruitment and hiring.

• Revision and elaboration of technical field reports documents and presentations.

• Revision and elaboration of field administrative reports, documents and presentations.

• Promote and guarantee a culture of safety, including to our customers and others who may be affected by the company’s operational activities.

Qualifications and Experience:

• Degree in Mechanical, Electrical, or Mechatronic Engineering and/or related fields.

• 10 years' experience working with contracts coordination and leadership experience within maintenance, assembly, installation, upgrades, retrofits and commissioning of equipment in the mining, pulp & paper industry.

• Field experience is imperative for the role.

• Solid commercial and negotiation skills.

• Availability to travel and be at suppliers and customers sites when necessary to ensure customer satisfaction, quality, safety, and profitability.

• Hands-on experience in field service or equipment maintenance—preferably in the mining and/or heavy industry.

• Experience working with OEM equipment is a strong advantage.

• Knowledge of safety protocols, site inspections, and maintenance procedures in industrial environments.

• Knowledge of Microsoft Office - MS Office, MS Project, Outlook.

• Project management experience is highly desirable.

• Advanced to fluent English skills; knowledge of the Spanish language preferred.

Technical Skills:

• Proficiency in reading and interpreting mechanical and electrical drawings, schematics, and technical manuals.

• Familiarity with diagnostic tools, alignment equipment, hydraulic systems, and mechanical assemblies.

• Experience with reporting tools, ERP systems (SAP preferred), and digital maintenance platforms is a plus.

• Comfortable using Microsoft Office Suite for report writing and documentation.

Behavioural Qualities:

• Customer mindset with a passion for service excellence.

• Strong communicator, both verbal and written, with the ability to influence and lead cross-functional teams.

• Analytical mindset with a proactive approach to identifying and solving issues.

• Collaborative and adaptable, open to feedback with the ability to build strong relationships at all levels, always thinking ahead with strong problem-solving abilities.

• Detail-oriented, highly organized, and accountable.

• Proactive, with a strong sense of ownership and accountability.

• Able to thrive in a fast-paced, dynamic environment.

• Empathetic leader with a customer-centric mindset.

What we offer:

• A collaborative and inclusive workplace culture that values diversity and integrity and is committed to your personal and professional growth.

• A culture that promotes sustainability, innovation, and continuous improvement.

• Opportunities to work with global teams and clients in a purpose-driven company.

• Competitive compensation and benefits, including health coverage and performance incentives.

• Continuous learning opportunities through internal programs and industry-leading training.

• The chance to make a real impact on the quality and satisfaction of our customer base.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

Application:

Only applications submitted through LinkedIn or our online application system/homepage will be considered. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis, so please apply as soon as possible.

FLSmidth is the leading supplier of engineering, equipment, and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers

About Us

FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs, and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.