Job Summary: We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our IT team on a project-based, full-time employment contract for three years. In this role, you will handle complex technical issues, mentor junior technicians, and play a key role in developing and implementing IT policies and procedures. This position involves collaborating on larger projects, managing system upgrades, and ensuring exceptional service quality and customer satisfaction.
Key Responsibilities:
Handle advanced technical issues and manage escalations from junior technicians.
Lead, mentor, and provide training to junior team members, fostering their professional growth.
Manage and support complex configurations, installations, and troubleshooting.
Develop and enforce IT policies and procedures to enhance system performance and security.
Collaborate with cross-functional IT teams on large-scale projects and system upgrades.
Ensure high levels of customer satisfaction by delivering professional and efficient service.
Qualifications and Skills:
Advanced troubleshooting and problem-solving expertise.
Strong knowledge of operating systems (Windows, macOS, Linux), networking, and security.
Proven leadership and mentoring abilities with a focus on team development.
Excellent communication and customer service skills.
Experience in project management, with the ability to prioritize and manage multiple tasks effectively.
Experience and Education:
1-2 years of experience in a desktop support role, with increasing responsibility.
Bachelors degree in IT, Computer Science, or a related field is preferred.
Relevant certifications, such as CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate, are highly desirable.
Employment Terms:
Project-based, full-time employment contract for a duration of three years.
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