Senior Desktop Support Technician

Kinettix Inc.
Florianópolis
BRL 80.000 - 120.000
Descrição da oferta de emprego

Job Summary:
We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our IT team on a project-based, full-time employment contract for three years. In this role, you will handle complex technical issues, mentor junior technicians, and play a key role in developing and implementing IT policies and procedures. This position involves collaborating on larger projects, managing system upgrades, and ensuring exceptional service quality and customer satisfaction.

Key Responsibilities:

  • Handle advanced technical issues and manage escalations from junior technicians.
  • Lead, mentor, and provide training to junior team members, fostering their professional growth.
  • Manage and support complex configurations, installations, and troubleshooting.
  • Develop and enforce IT policies and procedures to enhance system performance and security.
  • Collaborate with cross-functional IT teams on large-scale projects and system upgrades.
  • Ensure high levels of customer satisfaction by delivering professional and efficient service.

Qualifications and Skills:

  • Advanced troubleshooting and problem-solving expertise.
  • Strong knowledge of operating systems (Windows, macOS, Linux), networking, and security.
  • Proven leadership and mentoring abilities with a focus on team development.
  • Excellent communication and customer service skills.
  • Experience in project management, with the ability to prioritize and manage multiple tasks effectively.

Experience and Education:

  • 1-2 years of experience in a desktop support role, with increasing responsibility.
  • Bachelors degree in IT, Computer Science, or a related field is preferred.
  • Relevant certifications, such as CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate, are highly desirable.

Employment Terms:

  • Project-based, full-time employment contract for a duration of three years.
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