Senior Collections Specialist

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are looking for a Senior Collections Specialist to oversee both internal and external Collection Operations for global markets. This individual will work closely with internal Finance, Risk, Product and Operational teams to help build a sound internal collections process. This includes establishing repeatable and scalable standard operating procedures. They will also work with external partners including local Law firms, 3rd party Debt Recovery companies and field services to ensure superior quality and performance. This individual will report to the Global Head of Collections but also have a dotted line to Regional Country Managers with whom they support. The teams you will work with are extremely collaborative and have a bias to execution.

Location: This role is based out of São Paulo, Brazil, as a hybrid position where there is an opportunity to come into our office in the Faria Lima area. #LI-HYBRID

Job Responsibilities:

• Build out and oversee a team to handle collection processes at a rapidly growing international company, utilizing industry leading practices and success indicators.
• Drive continual automation and measurement against critical collection metrics, operational goals, and key reporting.
• Oversee the collection of outstanding credit to minimize losses and delinquencies without constraining growth.
• Work cross-functionally with other finance, engineering, and in-country team members to create and implement collections policies and procedures that minimize credit loss.
• In conjunction with Risk team members, manage complex credit risk and collections cases through work-outs and other alternative collections strategies.
• Manage and Own Regional Collections Portfolio.
• Accounts Reconciliation.
• Preparing regular reports on collections efforts and report out to Sr. Leaders.
• Manage the Vendor Outsourcing process, including Selection, Onboarding, Performance management and Due Diligence reviews.

Requirements:

• Bachelor’s degree or minimum of 5+ years Collections experience.
• 5+ years experience collecting in the small business/commercial lending industry.
• Collection agency management experience required.
• Fluent in English & Spanish; Jeeves is a global company and English is the language we use internally to communicate between regions. Portuguese speaking ability a plus.
• Ability to work accurately with strong analytical skills and an eye for detail.
• Strong communication skills to support clients; negotiate, listen and comprehend client concerns.
• Experience with consumer/corporate credit cards or related industries preferred.
• Experience in high growth startups preferred.