Sales Office Assistant

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Key Responsibilities:

1. Assist with daily administrative tasks such as answering phones, responding to emails, and managing office correspondence.
2. Schedule and organize meetings, appointments, and travel itineraries for sales staff.
3. Maintain and update client databases, sales records, and filing systems.
4. Serve as the first point of contact for clients and potential customers, providing information on travel packages, offers, and destinations.
5. Handle inquiries, follow up on leads, and provide necessary information to ensure customer satisfaction.
6. Assist in resolving customer complaints or redirect them to the appropriate sales representative.
7. Prepare and distribute sales presentations, promotional materials, and proposals.
8. Collaborate with the sales team to monitor customer bookings, sales trends, and commission reports.
9. Assist in coordinating with travel agencies, hotels, airlines, and other tourism partners to ensure smooth transactions.
10. Liaise between sales staff, customers, and other departments to ensure smooth communication.
11. Manage travel bookings and packages for customers, coordinating with suppliers and tour operators.
12. Assist in organizing and participating in tourism fairs, conferences, and promotional events.
13. Prepare sales reports, activity logs, and presentations for management.
14. Ensure all paperwork is accurate, up-to-date, and in compliance with company policies.
15. Monitor inventory of sales materials (brochures, catalogs, etc.) and reorder when necessary.

Qualifications

1. Educational Background: A diploma or degree in tourism, business administration, or a related field is often preferred.
2. Communication Skills: Excellent verbal and written communication, with the ability to engage professionally with clients.
3. Organizational Skills: Strong multitasking abilities and attention to detail in managing records and scheduling.
4. Computer Proficiency: Familiarity with office software (e.g., MS Office Suite), CRM systems, and booking platforms.
5. Teamwork: Ability to work collaboratively with sales teams and other departments.
6. Customer Service: A customer-oriented attitude and the ability to handle client inquiries efficiently.
7. Knowledge of the Tourism Industry: Basic understanding of tourism products, travel logistics, and customer preferences in the travel industry.
8. English Proficiency: Since tourism is a global industry, being fluent in English is crucial for communicating with international clients, suppliers, and travel partners.