Sales Assistant (Remote - EU hours)

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

As Account Executive, you have an important role in the Business Sales Cycle. You will support the sales team by providing accurate proposals on time with detailed feedback relevant to the bid.

The client will seek your advice, trust your judgement and value your opinion. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in QQFS’ work.

As Account Executive, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client.

You will also be given the opportunity to develop and grow few existing accounts by maintaining regular client contact and acting as an ambassador of QQFS. You will be expected to demonstrate initiative and be proactive in developing these accounts.

Essential Duties and Responsibilities:

• Responsible for the bids allocated to you. You will respond to these bids in a timely manner and log them properly in the MR system.
• Follow and understand the pricing and feasibility grid, timeline recommendations, have a good understanding of the client’s business and seek advice from the fieldwork team for market specifics in order to provide the best possible and accurate bids.
• Provide accurate bid proposals within pre-determined and agreed time-scales.
• Ensure all sold projects are feasible and identify inclusion of partners where needed.
• Identify appropriate communication channels (phone, email, etc.).
• Understand and respond to client challenges/objectives.
• Follow up on bids, keep a record of the outcome and if needed discuss change of strategy with the Managing Director.
• Prepare client contracts based on template and review accuracy of client commissioning documents.
• Support financial goals across their individual silo by collaborating with all team members to deliver on target revenue and profit per quarter.
• Support managing sales pipeline and timeline until project start.
• Work closely with the Operations teams to ensure client needs are understood and met to support excellent client service.
• Look at current processes and practices and suggest improvements to the Managing Director.
• Ensure that best elements of bids are captured on the Wiki page and developed for future usage.

Knowledge, Skill, Ability:

Team Work: The Account Executive is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by the fieldwork team or other departments. They should be comfortable working with all departments.

It is expected that the Account Executive has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and to offer support when they feel it is needed.

The Account Executive should contribute to a vibrant, competitive and supportive business development culture. Ability to proactively raise your hand to help. Support and collaborate with those whom need assistance.

Productive Client Relationships: The Account Executive‘s experience should allow them to foresee and forestall potential problems in all Client initiated projects/bids and will work together with the fieldwork team to manage client expectations and deliver the best outcome.

Knowledge of the Client’s Business: Account Executive should move beyond just having knowledge of their Client’s business. They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team.

Creative Thinking: The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of QQFS’s offering.

Personal Qualities: The Account Executive is expected to demonstrate enthusiasm and pride in constantly supporting the sales team. You should be keen to learn and exceed expectations and the objectives/targets.

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