Restaurant/ Cafe Manager

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Job Description

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.

We are hiring for multiple positions across locations in Australia outside of Sydney, Melbourne, and Brisbane.

Responsibilities

• Ensure Team Members greet guests and escort them to tables.
• Train and monitor Food and Beverage Attendants and ensure service standards are met.
• Ensure accurate recording and verification of Team Member time records.
• Manage all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required.
• Ensure that approved service sequences and standards are established and maintained at all times.
• Ensure that all opening and closing procedures are carried out to an acceptable standard and supervise the outlet.
• Maintain efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float.
• Maintain a high level of cleanliness and care of all equipment and materials; and ensure security of the outlet.
• Promptly report any maintenance work required to the Manager and/or maintenance department.
• Maintain all outlet stock levels.
• Conduct daily briefings.
• Complete the Restaurant daily log book.
• Develop training plans and conduct on and off the job training sessions for all outlet Team Members.
• Attend all scheduled food and beverage and other relevant meetings when required.
• Monitor outlets manpower, payroll budget, control costs, and maximise profitability.
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitor service personnel’s appearance and grooming.
• Be punctual, efficient, and courteous at all times with guests and fellow Team Members alike.
• Be aware of own work schedule and always provide adequate notice when circumstances prevent one from adhering to that schedule.
• Handle all guest complaints immediately, courteously, and satisfactorily.
• Ensure all guests are greeted & escorted to their allocated tables when possible.
• Assist with conducting performance appraisals of subordinates as instructed.
• Perform other duties as may be prescribed from time to time due to operational needs.

Qualifications

What we are looking for:

• A strong communicator with well-developed stakeholder management skills.
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
• The possession of a valid RSA.
• 5-star hotel background as a Supervisor/Manager in a food service field.
• Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets.
• The ability to remain calm when under pressure.
• The ability to work a flexible roster including mornings, evenings, weekends, and public holidays.