Quality Assurance- Associate Consultant

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

The Role

Korn Ferry is seeking a HR Quality Auditor who will be reporting into an Account Team Lead. This may require a Hybrid working arrangement in the future, working 3 days per week at our KF office location and the other 2 days remotely from your home office. In this role you will contribute to Korn Ferry’s growth and profitability goals by delivering best-in-class support services to our clients and colleagues. Working cross functionally with Korn Ferry managers; client; and Korn Ferry RPO team leaders and recruiters to monitor and ensure delivery standards are maintained. Your experience working in various South American labor markets within a pre-defined recruitment process will allow you to continually drive process improvements.

The HR Quality Auditor will:

• Analyze data and develop Presentations
• Ensure all controls in the recruitment process are accurate, complete, and the team are maintaining compliance standards
• Ensure all recruitment systems are updated on a timely basis
• Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems
• Leverage expertise in data analysis, compliance, and quality reporting to ensure a streamlined process
• Apply advanced theories skills in data analytics to provide first class reporting and information on a regular basis

Recruitment Process

• Work with leadership and trainers to highlight gaps in team performance of end-to-end recruitment process to help ensure quality day-to-day recruitment activities. Ensure adherence to client KPI’s and Service Level Agreements (“SLAs”) established for each account
• Build and maintain a solid working knowledge of client’s business, organization, systems, process and recruitment objectives

Process Improvement & Escalation

• Proactively identify opportunities for improvement and make constructive suggestions for process or procedural change, including change management steps
• Anticipate and minimize risks, offer suggestions for solutions
• Escalate and resolve issues in a timely fashion

Relationship-building

• Build and maintain solid relationships with key client stakeholders
• Communicate effectively with internal and external clients
• Set and manage expectations

Project Management

• Prepare and actively participate in regular project reviews with client
• Effectively communicate relevant project information to leadership
• Collaborate with internal client account team and across lines of business to identify continued opportunities for account expansion and Korn Ferry solution integration

Skills and Experience

• High School Diploma Required
• Minimum 2+ years of relevant experience analyzing data and auditing controls for compliance gaps
• Prior/current experience and familiarity with recruitment and delivery metrics (ideally within an RPO environment)
• Proven track record of developing and managing measurable and understandable analytics that surpass contractable obligations
• Experience working in a service delivery environment and establishing mutually agreeable goals-metrics-KPI’s that will allow Korn Ferry’s clients to effectively utilize our RPO team
• Comfortable presenting analytical reports to senior management
• Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment
• Must have excellent written and oral communication skills in English
• Ability to communicate clearly, concisely and persuasively with client and at all levels and across diverse cultures
• Ability to deal with ambiguity, be adaptable and willing to learn
• Ability to analyze fairly complex data and develop sound recommendations and solutions

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.