QA Content Review Specialist (Position located in Brazil)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-São-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The QA Content Review Specialist works on exciting products for KnowBe4’s customers. While you need to understand reasonable software security practices, you do not need to have a background in information security. The ideal candidate should be highly skilled with language and visual content, as well as be able to spot errors and see that they get fixed. The individual in this role will help edit and maintain courseware standards, style guide, and glossary where you will work together with other testers, engineers and eLearning developers in a fast-paced, agile development environment creating excellent and fun eLearning assets.

Responsibilities:

• Formulate decisions and provides approval related to usability in validation process of courses
• Quality check online eLearning modules and provides feedback and training to courseware staff
• Provide quality control review of web-based content
• Review and edit course scripts, descriptions, storyboards, and other deliverables
• Review graphics/art department deliverables as to quality and adherence to storyboard dictates
• Review and periodically update our in-house style guide (courseware policy and procedure document)
• Help manage the master glossary and other master documents
• Assist on writing projects as needed
• Provide feedback in a collaborative way that helps to make all of the departments in courseware better
• Understands web accessibility and reviews for accessible standards and best practices (ADA/508)

Requirements:

• B.A. in English (or comparable life/work experience) required
• 2+ years of relevant experience working with editing and content review
• Excellent communication skills, written and verbal including proper use of grammar and spelling
• Highly skilled with computers and able to get around a cloud-based directory
• Able to correct others with grace while, at the same time, encouraging them to continue to reach for mastery
• Preferably multi-lingual, but not necessary

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.