Program Manager Ii, Amazon Payment Products

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. Therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity, and Inclusion squad, which is formed by representatives from different roles and areas. We understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility.'

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day 1. Remember, at Amazon 'It's always Day 1'. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities.

The program manager will directly sponsor coordinating project prioritization and next features along with our tech teams and support to evolve our payments experience by working backward to the customers, analyzing the main KPIs, and proposing new solutions to improve our customer journey for our Amazon Payment Products program.

Key Job Responsibilities

1. Implement new features and continuously enhance the paying customer experience for our payment products in Brazil;
2. Engage with partners to discuss products focused on developing new product features;
3. Follow the product KPIs to work on opportunities to improve activation, reduce churn, and drive acquisition.

About The Team

Our vision is to be the provider of the most innovative, secure, and customer-friendly payment options to customers in BR, providing access, driving engagement, and increasing affordability through the value-added benefits and seamless experience that our products offer.

Basic Qualifications

1. 5+ years of program or project management experience;
2. 5+ years of working cross-functionally with tech and non-tech teams experience;
3. 5+ years of defining and implementing process improvement initiatives using data and metrics experience;
4. Bachelor's degree;
5. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL;
6. Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications

1. 3+ years of driving end-to-end delivery and communicating results to senior leadership experience;
2. 3+ years of driving process improvements experience;
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization;
4. Experience building processes, project management, and schedules.