Product Care Representative

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Please submit your resume in English. Fluency in English is a requirement of the position.

This person will be focused on the entire BIDs process, from capturing the "editais" to preparing all the documentation to participate in the BID process and participating in the BID session. After the BID, this person needs to follow the process until we receive the Purchase Order.

The ideal candidate will have knowledge of bidding laws and resource assembly.

Position Summary:

This role may be responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs. This person will prepare quotes in DCP (Salesforce), create opportunities, and track those opportunities. This role will also be responsible for maintaining a healthy pipeline. Sets the direction and policies for sales activities and manages the execution of these plans. Activities may include selling the firm’s products and services remotely via telephone or other electronic means to new and/or existing customers. It will be expected that the person in this role develops an understanding about Illumina products and technology.

Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Scope of Responsibilities:

• Whole process of BIDS
• Communicates well with customers
• Works well in groups and team collaboration
• Works from pre-sales to post-sales, ensuring customer satisfaction throughout.
• Applies company policies and procedures to resolve a variety of issues.
• Determines a course of action based on guidelines. Modifies processes and methods as required.
• Works on assignments of moderate scope where problem solving requires application of learned techniques.
• Builds productive working relationships internally and externally.
• Provides standard professional guidance and collaborates to resolve mutual problems.
• Works autonomously and receives little instruction on day-to-day work/new assignments.
• Exercises judgment within defined procedures and practices to determine appropriate action.

Experience/Education:

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. This role is not eligible for visa sponsorship.