Process Operation System Analyst (Infrastructure)

About us

At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

More about us

Come be part of the EMIT Department of ExxonMobil Business Support Center Brasil Ltda. at our Global Business Center (GBC) in Curitiba, with more than 21 years of presence in the country and a workforce of ~1800 employees, that provides support to an extensive portfolio of businesses across the globe. Our offices are located in Brazil, USA, Europe and Asia.

What role you will play in our team

In this role, you will support 3rd party applications and infrastructure for internal teams worldwide, resolving technical issues, identifying root causes, and handling inquiries via email, chat, and calls. You’ll work closely with end-users to align applications with their needs, implement new functionalities, and support business requirements. Additionally, you’ll contribute to projects and initiatives while maintaining detailed documentation and ensuring reliable application support.

What you will do

• Support 3rd party applications and infrastructure for internal customers globally
• Perform troubleshooting, root cause analysis
• Respond to inquiries via email, chat or calls
• Work with end-users to ensure that our applications meet their needs and implement new business requirements
• Assist with new projects and initiatives.

About you

We are seeking a System Analyst with +4 years of experience and an Infrastructure background. The ideal candidate must possess excellent organization, communication, and problem-solving skills, with the ability to work under pressure. A team player who can collaborate effectively, learn new skills in applications and business processes, and produce high-quality documentation is essential. Strong analytical abilities and a focus on delivering results are key to success in this role. Technical Requirements include:

Skills and Qualifications

• Bachelor's degree
• Knowledge of Infrastructure OnPrem (Server and networking)
• Windows Server knowledge for setup and troubleshooting
• DB experience: SQL, Procedures, Views, Functions.
• ACL (AD and Local Server)
• Good understanding of TCP/IP enough for basic troubleshooting
• Knowledge of Agile Methodologies (Scrum).
• Experience with Azure/AWS.
• Fluent English

Preferred Qualifications

• Automation skills (PowerShell).
• Cloud (Azure and/or AWS)
• Knowledge of C#, .NET, API development, GitHub Actions, Repositories.
• Knowledge in Monitoring and Analytics tools (DataDog, Splunk, Tableau);
• DevOps and or application development skills are welcome around cloud, basic structure and automation.

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you:

• PAE – Programa de Assistência aos Empregados
• Seguro de Vida
• Auxilio Creche / babá
• Tickets alimentação
• Assistência funeral
• Auxilio Filho Excepcional
• Plano de pensões
• Among others.

Please note benefits may be changed from time to time without notice, subject to applicable law.

EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.