People Operations Specialist

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• Travel required: No travel is expected with this role.
• Job category: HR Group.
• Relocation available: This role is not eligible for relocation.

Job Summary

Entity: People, Culture & Communications

Job Family Group: HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The People Operations Specialist provides guidance and support to employees and ex-employees related to PC&C policies and processes. The role also involves some PC&C transactions including but not limited to reference requests and e-filing requests.

Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture. It is responsible for innovating & delivering PC&C services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for PC&C related matters; the team are policy, process and digital experts, dedicated to delivering the best employee experience.

The purpose of this role is to provide guidance and support to employees and ex-employees related to PC&C policies and processes. The role holder will also perform some PC&C transactions including but not limited to reference requests and e-filing requests.

• First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management.
• Create, update, triage and/or resolve cases according to our services commitment and escalate where necessary.
• Proactively seek advice on unclear processes and suggest solutions to problems.
• Complete in-scope transactions in people and culture applications.
• Diagnose individual system queries and seek resolution.
• Support new joiners, movers, and leavers by providing enhanced care services.
• Identify and execute continuous improvements opportunities.
• Support knowledge creation and maintenance.
• Support global change and implementation projects.
• Support cyclical people and culture activities.

Required Qualifications:

• Formal education: Degree or equivalent desirable.
• Must be proficient in English and Portuguese.
• Proficient in Spanish is desirable.

Skills:

• Strong customer service skills.
• Digital fluency – strong systems and computer skills and experience across full spectrum of Office programmes and analytical support tools.
• Proven ability to skillfully navigate a tiered support model.
• Knows when to seek support from other subject matter experts.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyze a range of data to provide accurate and timely information to inform business decisions.
• Excellent personal organizational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time.

Essential Experience and Job Requirements:

• 1 to 2 years post-graduation, ideally as a HR generalist/practitioner or related/equivalent experience.
• Availability to work US Central Time business hours is preferred.

Technical:

• Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk.

Behavioural:

• Problem solving skills demonstrated through experience in case management.
• Customer focus – Puts the customer at the heart of decision making.
• Solution focus – applies judgement and common sense and seeks to identify solutions which will make valuable contributions.
• Acts with integrity - demonstrating the bp beliefs.
• Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of partners.
• Calm under pressure and able to work in ambiguous environments.

Key Relationships:

Internal (i.e. within bp) key relationships:

• Liaising with Partnering, Local Delivery, Global Delivery, Talent Acquisition and Reward CoEs and Payroll.

External (i.e. outside of bp) key relationships:

• None.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.