Página da Vaga | Ecommerce Operations Senior Analyst

Job description

We are a global company, founded and headquartered in Brazil for over 115 years. We are committed to delighting the world with incredible brands that bring lightness and joy to our consumers' daily lives.

We own the Havaianas brand, known for its iconic flip-flops that represent Brazilianness, comfort, and style. We own 49.2% of Rothy's, a North American brand of sustainable footwear.

The Havaianas brand is one of the largest brands of open-toe footwear in the world, with a presence and significant operations in dozens of countries. Rothy's is present in the United States.

Our growth is based on economic sustainability, always valuing the socio-environmental responsibility of our operations. Our supply chain is vertical, with four manufacturing units in Brazil, and we own ioasys, our digital transformation company.

We have over 10,000 employees, passionate about making things happen, who aim to inspire the world with a lighter footprint.

Main responsibilities

The Ecommerce Operations Specialist will be responsible for managing the onboarding process of new customers within the TrueCommerce ecosystem, ensuring smooth integration between SAP S/4HANA, TrueCommerce, DSCO, and customer portals. This role requires strong technical expertise in EDI, business process understanding, and the ability to collaborate cross-functionally with internal teams and external stakeholders. Though based in Brazil, will report directly to NA&C structure.

This role offers an opportunity to work in a dynamic retail and e-commerce environment and will have a significant impact on customer experience, order fulfillment, and operational efficiency, ensuring seamless digital integration between systems and business partners.

Key Responsibilities

1. Customer Onboarding & Configuration
   • Manage the end-to-end process of onboarding new partners (B2B and B2C customers) into the TrueCommerce and DSCO ecosystem.
   • Configure customer profiles, connection settings, and integration rules within DSCO and TrueCommerce.
   • Establish SFTP connections and ensure correct EDI mappings between TrueCommerce, SAP S/4HANA, and customer systems.
   • Ensure accurate synchronization of purchase orders, invoices, and delivery files between systems.
2. System Integration & Monitoring
   • Monitor EDI transactions and troubleshoot errors related to data exchange between SAP S/4HANA, TrueCommerce, and Customer Portals. Call IT support teams when needed.
   • Identify and resolve iDoc failures within SAP S/4HANA. Call IT support teams when needed.
   • Perform manual monitoring of customer communications (EDI emails, missing ASNs, chargebacks, etc.).
   • Work with the SAP S/4HANA team to configure FI (Finance/Accounting) and MM (Material Management) modules when needed.
   • Ensure invoices, deliveries, and orders flow correctly through the integrated systems.
3. Process & Task Management
   • Maintain and track projects and tasks related to implementing new customers.
   • Coordinate internal teams (IT, Logistics, Finance) to ensure that all necessary configurations are completed on time.
   • Provide continuous process improvements based on common issues faced during implementations.
4. Customer & Stakeholder Interaction
   • Act as a link between internal teams and external customers to ensure a smooth onboarding experience.
   • Gather necessary data from customers for integration setup.
   • Perform tests, validations, and troubleshooting during customer onboarding phases.
   • Provide training and documentation for customers regarding the integration process.

Requirements and skills

Technical Skills

• EDI expertise: knowledge of Electronic Data Interchange (EDI) operations, mappings, and troubleshooting.
• TrueCommerce, Workplace tools experience: Prior experience configuring and using these platforms (or similar) is highly preferred.
• SAP S/4HANA knowledge: Familiarity with iDocs, integration with EDI, FI (Finance), and MM (Material Management) modules.
• B2B & B2C Order Management: Understanding of Dropshipping, Wholesale (Cross-Dock), and Distribution Center (DC) models.
• Integration & Troubleshooting: Ability to diagnose and resolve issues in the data flow between SAP, TrueCommerce, DSCO, and external systems.

Business & Soft Skills

• Experience with supply chain, e-commerce logistics, and order fulfillment models.
• Ability to work collaboratively with finance, logistics, IT, and customer service teams.
• Experience with project management tools (Ex: Asana, Azure DevOps) for tracking onboarding tasks.
• Strong problem-solving and analytical skills.
• Excellent English communication skills (written and verbal) for interacting with both technical and non-technical stakeholders (who are based in the USA).

Preferred Qualifications

• Experience in a retail, logistics, or e-commerce environment.
• Background as end-user in SAP integration projects (EDI, iDocs, RFC connections, APIs).
• Familiarity with customer portals and 3P e-commerce platforms.
• Certifications in SAP, EDI, or project management would be a plus.

Additional information

Benefícios:

• Health Plan
• Dental Plan
• Life Insurance
• Gympass
• Restaurant Ticket
• Discount on Alpa Products
• Birthday Day Off
• Flexible Hours
• Hybrid Work (3x a week at the office)
• Transport Voucher
• Private Pension
• Profit Sharing (PLR)
• Courses, training and other development actions through ALU (Alpa Learning Universe), our corporate university!