Operational Assistant, Global Servicing (English Speaking)

Key Goals & Objectives:

Provide administrative and operational support by completing tasks related to customer servicing, such as:

• Managing internal data entry (e.g. update reservations, update user profiles across systems).
• Researching reservation adjustments and loyalty program points remediation, as needed.

• Manually adjusts guest reservation or identification information records for accuracy across systems
• Receives and responds to correspondence
• Meets operational deadlines
• Implements Global Servicing team SOPs as required
• Incorporates LHW’s core values and objectives into routine and behavior
• Compiles reports on an as-needed basis

Requirements:

• Fluent in English (written, spoken)
• 1-2 years’ experience
• Understanding of or interest in learning about luxury service standards
• Attention to detail
• Strong computer skills (MS Office): Outlook, Excel, Word, SharePoint, Online Meeting tools (such as Microsoft Teams)
• Willing to learn new tools and systems as needed
• Salesforce Service Cloud experience is an advantage but not required
• Ability to multi-task and work on multiple requests effectively
• Team player with mindset to support colleagues