OFR Operations and Process Excellence Manager

OFR Operations and Process Excellence Manager

DHL is looking for a newOFR Operations and Process Excellence Managerto lead the implementation of operational improvements in the country and drive the adoption of global standards. If you’re already part of our team and have a passion for processes, innovation, and operational excellence, this is your chance to take a big step forward in your career with us!

What we expect from you:

Leadership and Innovation:Foster a culture of continuous improvement and change management, encouraging innovation and the adoption of new practices within the operations team.
Operational Excellence:Plan and execute improvement programs focused on efficiency, quality, waste reduction, and increased customer satisfaction.
Alignment with Global Standards:Collaborate with global and regional teams to adapt local processes to DHL’s global guidelines.
Compliance and Quality:Monitor and ensure compliance with legal regulations and internal standards, such as ISO certifications.
Technology Integration:Work with local IT teams to implement tech solutions that optimize processes and increase automation.
People Development:Train and develop the operations and process excellence teams, promoting a high-performance culture.

Key responsibilities:

• Design and lead continuous improvement programs to boost operational efficiency and alignment with global standards.
• Collect feedback, requirements, and best practices from the local team and share them with global/regional teams to support process and system development.
• Monitor and ensure compliance with legal and internal policies, fostering a strong culture of quality and accountability.
• Drive change management and engage stakeholders to ensure successful implementation of operational improvements.
• Collaborate with tech teams to integrate digital solutions into operational workflows.
• Evaluate internal and external operational performance using KPIs and result analyses to guide strategic decisions.
• Manage customer service and ocean import/export operations, ensuring the implementation of SOPs aligned with customer needs.
• Resolve issues with carriers, negotiate space allocations, and ensure the profitability of operations.
• Lead a team of supervisors, coordinators, and analysts (both junior and senior), overseeing operational routines, customer agreements, and financial reports.

What’s in it for you:

A strategic position to directly impact DHL’s operational performance in the country, with a focus on excellence and innovation.
The opportunity to work in alignment with global and regional teams, actively shaping the future of our operations in Brazil.
A dynamic, challenging, and collaborative environment that fosters both personal and professional growth.

If you're ready to transform processes and take your career to the next level within DHL, apply now!