NSP Customer Engineer

The Network Services Platform (NSP) Solutions Architect acts as a trusted advisor partnering with the customers on their needs. Understands and captures the critical inputs of stakeholders and translates them into effective requirements and solutions. Specifies and designs effective end-to-end solutions incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required. Applies solution architecture standards, processes, and principles to create and maintain a solution's (technical) integrity over time.

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organization's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialized activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors. Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Has cross-cultural knowledge and global mindset. Requires ability to communicate with executive leadership regarding matters of significant importance to the organization. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Bachelors or Masters degree in information technology, computer science, engineering, or an equivalent qualification, with at least 4-10 years of work experience.

• End to End architectural know how on following:
  • Network Services Platform (NSP)
  • Nokia IP/Optical networking
  • OSS
  • SDN Technologies
  • Kubernetes, RHEL, KVM, Host OS and Linux components
  • Python
• Practical Experience on designing and deploying NSP projects;
• Nokia Service Router Certifications and Nokia NSP IP Network Automation Certification desired.
• Strong technical, interpersonal, communication and presentation skills as well as being energetic, results-oriented and will have knowledge and experience with some or all the following areas:
• Experience conducting customer needs and requirements gathering workshops and interviews.
• Proven ability to transform customer needs and requirements into successful solution offerings and software specifications.
• Knowledge of the telecommunications market, and network operations for the purpose of ideating automation solutions with Nokia customers.
• Excellent verbal and written communication skills and the ability to work with development teams, sales, account teams and program owners.
• Software development experience in an agile environment.

Responsibilities

• Develops customer solution architecture in NSP projects.

• Proposes on products in customer solution and initiates necessary evaluations and validations.

• Keeps the knowledge of the dedicated customer architecture in dedicated technical area and regional requirements.

• Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions.

• Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.

• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements.

• Develops the full scope of the solution, working across organisations to achieve workable solutions.

• Researches, designs, plans, develops and evaluates an effective solution in specialised domains to meet customer’s requirements and outcomes, thanks to high as well as low level design of architecture.

• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time.

• Develops the full scope of the solution, working across organisations to achieve workable solutions.

• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.

• Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.

• Shares initial ideas for professional direction of own organisational unit.

• Acts as a professional advisor and mentor for staff / workteam / taskforces.