Merchant Performance Sr Analyst

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

As Merchant Performance Sr Analyst, your mission will be to proactively monitor and provide the best performance for the merchant.

You will also be responsible for:

1. Monitoring KPIs, such as payment approval rate, chargeback rate, and refund rate;
2. Suggesting and leading improvement projects;
3. Deep analysis of data, graphs, and spreadsheets;
4. Participating in regular meetings with merchants and presenting performance;
5. Producing presentations with key performance indicators;
6. Constantly interacting with other EBANX areas to resolve issues;
7. Presenting performance and suggesting ways to enhance the approval.

Main requirements for this position:

1. Reading, understanding, and analyzing data;
2. Experience with SQL and Queries;
3. Fluency in English.

What else would we like to see?

1. Agility;
2. Teamwork;
3. Proactivity;
4. Cross-functional navigation;
5. Critical thinking.

EBANX offers:

1. Spanish, English, and Portuguese classes;
2. Meal Allowance;
3. Transportation voucher (if needed);
4. WAVES - Program of goals and results (variable compensation);
5. EBANX Play - Wellness (Gympass, e-Sports, SESC);
6. EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
7. EBANX Skills: budget for workshops and courses;
8. EBANX Flexible: Birthday Day Off;
9. Semi-flexible hours (8 hours a day - Monday to Friday);
10. EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
11. EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
12. Life Insurance: Life Insurance 100% paid by EBANX;
13. Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

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