MDM Tool Administrator

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better!

Job Summary:
Landis+Gyr is implementing a Global Master Data Management (MDM) tool. The MDM Tool Analyst will be responsible for implementing, integrating, managing, and supporting this tool and its workflows, ensuring compliance with Landis+Gyr’s MDM Governance and Quality requirements set by Global Data Owners.

Key Performance Indicators:

1. Successful implementation of the MDM tool.
2. SLA and User Satisfaction (ServiceNow Service Desk support queue).
3. Timely implementation of Change Requests (approved ServiceNow Change Requests).
4. MDM tool performance and overall system health.

Core Responsibilities:

1. Collaborate with the selected partner to implement the MDM tool and its processes, ensuring alignment with Governance and Quality requirements.
2. Integrate the MDM tool with SAP ERP and Microsoft Dynamics CRM.
3. Define and implement MDM tool Governance Principles according to Landis+Gyr’s compliance requirements and vendor recommendations.
4. Work with the MDM Tool Owner and Global Data Owners to establish an MDM roadmap.
5. Develop and enforce an MDM tool RACI framework.
6. Establish policies, processes, and technical measures to maintain the long-term health of the MDM tool.
7. Ensure the MDM tool and its architecture are prepared to support future business needs.
8. Perform administration and maintenance tasks following the Governance Principles.
9. Manage MDM tool access roles and permissions.
10. Lead the planning and execution of yearly upgrades.
11. Provide Tier 1 and 2 support for MDM tool users.
12. Collaborate with the vendor support team to escalate and resolve issues.
13. Create and maintain internal MDM tool documentation.
14. Work with Global IT and Global Data Owners to expand the MDM tool to additional data objects, countries, and applications.
15. Develop workflows, integrations, and data validation mechanisms.
16. Translate technical complexities for Global Data Owners to ensure understanding of design decisions.

Core Behavioral Competencies:

1. Communicating Effectively
2. Accepting Responsibility
3. Understanding My Role in the Business
4. Building Relationships
5. Problem Solving and Making Decisions

Core Technical/Skills Competencies:

1. MDM Tool Administration
2. Workflow Creation/Development
3. Integration with SAP ERP and CRM Platforms
4. Script Development

Required Experience:

1. Experience as an MDM tool administrator.
2. Participation in at least one MDM tool implementation project integrating with SAP ERP and a CRM platform.

Education/Qualifications:

1. Bachelor’s degree

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