Manager

Manager Vacancy in Rio-de-Janeiro, Brazil

Primary Responsibilities:

1. Meet guests and oversee the Front-of-House areas including Reception and Concierge.
2. Assist the Front Office Manager in ensuring the smooth operation of Front Office Management.
3. Coach and motivate team members to ensure high level of guest satisfaction.
4. Handle guest complaints and service recovery.
5. Work closely with other business units to fulfill and meet guest expectations.