Logistics Service Control Specialist

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Our Operations Specialist will help build the 99’s Logistics Governance team, focused on creating and ensuring the quality standards per category, improving user's value perception, and defining behavior-control driven policies. Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data-driven role calls for a rare combination of consumer-inspired analytical thinking and interpersonal ability. Be prepared for a fast-paced, challenging and joyful environment. Never a dull moment!

Role Responsibilities

• Design the Logistics Service Control strategy, making sure quality drives trust and raising potential mitigation plans for critical risks;
• Support the area leader on building the scope and capabilities from ground up;
• Improve user's value perception by creating and ensuring the quality standards and optimal service level;
• Define behavior-driven policies using education and control tactics, especially for Logistic partners;
• Identify opportunities for improvement and innovation in platform policies;
• Periodically review policies to ensure compliance with local laws and industry standards.

Role Qualifications

• Advanced English;
• At least 2 years experience in Logistics apps Operations is desired;
• Strong problem-solving skills;
• Skilled in data analytics and experience in data-driven decision making;
• Master Excel business analytics;
• Hands-on approach with bias to action;
• Independent and strong critical thinking;
• Mission-driven entrepreneurship and strong team spirit.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Women, and 99Families.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).